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Penny Lane Centers
United States, California, North Hills
February 19, 2024

We recognize and reward top talent. If you are looking for a team environment where you can also make an individual contribution and are seeking opportunities for continual learning/advancement, we encourage you to apply today!

Job Summary:

Mobile Crisis Response Community Worker (MCRCW) will work in partnership with the therapist to provide mental health services in the community in order to deescalate crisis, assess the mental health needs of the families and individuals, coordinate services with other providers, and make necessary referrals. The mobile crisis response team will work in collaboration with the LAPD to respond to non-violent calls in the community that may have a social services impact including but not limited to (a) mental health, (b) substance abuse, (c) suicide threats, (d) behavioral distress, (e) conflict resolution, and (f) welfare checks;

The Mobile Crisis Response Community Worker will work in 12-hour shifts from 9am-9pm with no on-call responsibility when off shift. The position will work three-day work week followed by a four-day work week on a rotating basis Monday-Sunday. In addition to the base hourly rate, the Community Worker will also receive overtime pay each week for all hours worked beyond 8 hrs in a day and 40 hrs in a week in accordance with all state overtime requirements.

The MCRCW will be working directly with a Therapist and Clinical Manager to ensure quality of care and respond to calls in a van provided by the agency. The position works collaboratively with the team to assess and link the families and individuals to needed community services and coordinate all the services that they will potentially receive. The position documents all service according to the guidelines of the program and Penny Lane policy and procedures.

The Mobile Crisis Response Community Worker is dedicated to providing needed services within the community and is passionate about attending to the safety and well-being of the people in the local communities. The Community Worker is a "credible messenger" with lived experience that possesses excellent verbal and written communication skills when working with clients, outside agencies, members of the community, and co-workers. When in a client's home or in community, the Community Worker will employ a calm demeanor and good ethical and professional boundaries. Teaming, collaborating and coordination of care with all Penny Lane staff, local law enforcement leads, and other outside agencies is crucial. This position requires flexibility, excellent time management skills and the ability to manage responsibilities efficiently with little supervision.


  • Minimum of high school diploma
  • Must have lived experience of being diagnosed with a mental illness or having a family member diagnosed with a mental illness or lived experience of being formerly unhoused.
  • Bilingual Spanish preferred (verbal skillset only).
  • Valid California driver's license; current automobile insurance; have and maintain a clean driving record acceptable to the organization's insurance company; have immediate access to his or her vehicle during work hours.

Position Location: North Hills, CA

Position Shift: 9:00am to 9:00pm (12-hour shifts, with no on-call responsibilities when not on shift; Will work three-day work week followed by a four-day work week on a rotating basis Monday-Sunday)

Salary Range: $20.09 up to $29.36 per hour

Additional $1.00 per hour bilingual Spanish differential.

Penny Lane Centers offers competitive salaries and benefits. Please visit to see a complete list of perks and benefits. Medical benefits are effective the first of the month upon hire, not to exceed 31 days.

Equal Employment Opportunity.

Penny Lane is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (Protected class) including, but not limited to race; religious creed; color; national; origin; ancestry; physical disability; mental disability; medical condition, including genetic characteristics; genetic information; marital status; sex; pregnancy' child birth or related medical conditions; actual or perceived gender; gender identity or expression or sexual orientation. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, recruitment advertising, pay and other forms of compensation, training and general treatment during employment.

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