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Customer Care Representative: Stevens Point, Green Bay, or Hales Corners, WI

Associated Bank - Corp
parental leave, paid time off, 401(k)
United States, Wisconsin, Stevens Point
November 30, 2023

*Candidates must still reside in or near Stevens Point, Green Bay, or Hales Corners, WI.*

Guided by our relentless focus on people and desire to actively listen, we strive to create an inclusive culture and uphold equitable practices for our colleagues and community members. We seek to hire people who share our winning spirit and recognize diverse backgrounds, perspectives, and representation as strengths critical to success. If you thrive in an environment where your growth and development are supported and achieving together is valued, then Associated Bank may be the right place for you.

We invite you to view the Customer Care Representative role below:
As a Customer Care Representative with Associated Bank you will respond to customer inquiries through multiple channels including telephone, e-mail, web chat and digital channels (including online, mobile & IVR) in a cross functional Contact Center. This person will:



  • Respond to customer's telephone, chat and e-mail inquiries. Respond in a professional and pleasant manner in all interactions.
  • Provide quality service as a differentiator for our company to retain current customers and attract new business.
  • Demonstrate ability to quickly change one's approach to a situation and adjust to constraints or multiple demands. Incorporate product, service and procedure changes communicated through a variety of mediums into everyday working procedures.
  • Perform and transact appropriate maintenance and monetary transactions including negotiation of fee refunds, lost/stolen debit cards, demographic updates, stop payments, etc.
  • Protect the bank and customer from exposure to loss, fraud and/or identity theft by complying with all department and company confidentiality guidelines.



Note: this position can be hired as a Customer Care Representative or Customer Care Senior Representative. We will assess applicants based on their skills and years of relevant experience.

Requirements:

Education



  • High School Required


Experience



  • 1-2 years customer service, banking, retail, insurance, telemarketing/sales experience Required



In addition to core traditional benefits, we take pride in offering benefits for every stage of life.



  • Retirement savings including both 401(k) and Pension plans.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focusedColleague Resource Groups.
  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.
  • Personal banking, loan, investmentand insurance benefits.



Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community on,and.

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: .

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

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