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Case Manager, Intake

Hamilton Families
United States, California, San Francisco
273 9th Street (Show on map)
Dec 24, 2023

Case Manager, Intake

Employment Type: Full-Time

Compensation: $28/hour + benefits

Location: San Francisco, CA

Schedule: Monday - Friday, 9:00 am - 5:30 pm

Union Representation: OPEIU Local 29

Priority Application Deadline: Sunday, December 10, 2023, at 11:59 pm

Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across five sites in San Francisco, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community. For more information, visit .

Program and Position Overview

The Housing Services Department helps prevent families from becoming homeless and helps those experiencing homelessness move as quickly as possible into permanent housing. The program assists families to secure permanent housing through housing search assistance, move-in financial assistance, homelessness prevention, rent subsidies, and home-based case management.

The Case Manager, Intake is the first point of contact for families engaging with our program. The position conducts eligibility interviews and participant assessments. In collaboration with the Associate Director of Intake, the Case Manager, Intake will determine participants' acceptance into the program and will set rental limits. The position will create a case plan to be used across the participants' journey that recommends how our internal teams can best serve and empower our participants. Finally, iy will ensure that files are set-up accurately with all required documentation.

Primary Duties and Responsibilities

  • Provide intake and assessment services to a caseload of approximately 3 to 6 families per week.
  • Work with participants to understand their housing needs, including preferences for location and size of housing and any housing rental barriers (e.g. employment, credit history, behavioral health, rental history).
  • Work with participants on overall budgeting and credit score; collaborate with participant to establish a rental limit in accordance with Hamilton Families guidelines.
  • Provide recommendations to internal teams, including Housing Navigation and Real Estate teams, on barriers and supports to participant housing.
  • Participate in various program meetings, including case conference meetings, in collaboration with other service providers.
  • Reinforce and follow appropriate boundaries with participants.
  • Maintain participant confidentiality and HIPAA requirements. Maintain precise and accurate documentation of case management services, including participant files and entries into various participant databases. Prepare reports and presentations as required.
  • Ensure operational excellence of department, including preparation for database and participant hard file audits.
  • Other duties as assigned.
  • This role and its scope, duties, and responsibilities may change to adapt to organizational needs.

Qualifications, Skills and Abilities

  • A minimum of 2 years of experience in a relevant profession OR Bachelor's degree from an accredited college or university (social work, psychology, or related field preferred). Knowledge of community resources for families with very low incomes in the Bay Area. Knowledge and experience with housing law is a plus.
  • Commitment to Hamilton Families' mission of ending family homelessness in the San Francisco Bay Area. Ideal candidates are familiar and committed to the principles and practices of housing first, participant-centered care, harm reduction, and participant confidentiality.
  • Excitement about working on diverse teams and collaborating with colleagues and participants from many different backgrounds.
  • Ability to navigate sensitive conversations and communications in a judgment-free, honest, and kind manner.
  • Strong work ethic and ability to work independently. Ideal candidates are self-motivated, organized, and clear communicators who are comfortable following program policies and processes while delivering high-quality outcomes within urgent timeframes.
  • Flexible and creative; open to creating and joining a culture of feedback and learning; ability to meet multiple deadlines and priorities with a positive attitude and problem-solving approach.
  • Comfort with change and ambiguity is a must.
  • Detail-oriented and demonstrated experience keeping thorough notes and records
  • Proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Experience using Salesforce.com databases a plus.
  • Essential functions of the position may require use of a telephone, working at a standard computer terminal, and the ability to follow reasonable ergonomic recommendations, sit for long periods, stand, reach, bend, lift, and carry up to 40 pounds, and driving.
  • Criminal background check, fingerprint imaging, and tuberculosis (TB) clearance required post-offer.
  • Bilingual positions require verbal and written proficiency in English as well as the second language for which the bilingual premium applies, as demonstrated through agency-administered proficiency testing.

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.

We look forward to your application!