We are seeking a Director of Residential Diningwho will provide the day-to-day vision, planning, and direction, for three residential operations on the Homewood and Peabody campuses with a focus on student satisfaction and engagement, quality execution, and service. They will work closely with the Campus Culinary team in the development and execution of menus. Hopkins Dining manages a self-operated program with both retail and residential operations in seven locations on the Homewood and Peabody campuses. JHU will be expanding the dining footprint with the addition of the Hopkins Student Center, and SNF Agora Institute. Work in collaboration with the Executive Director of Operations and Marketing to promote and execute innovative programing and engagement with students. Work closely with the marketing team to develop a marketing plan for each semester that includes the promotion of special events and highlights the value of the residential experience. The Director of Residential Dining will report to the Executive Director of Operations.
Specific Duties & Responsibilities
- Leads all daily residential operations on Homewood and Peabody campuses and will be responsible for managing and supporting the residential operational team.
- Oversees all operational and financial management at Hopkins Caf, Nolan's on 33rd and Peabody Institute residential locations and partners with the Residential Executive Sous Chef.
- Provides direction and support for the Residential Location Managers, Residential Chefs, Team Leaders and Residential Coordinator.
- Manages team of 150 bargaining unit employees.
- Hires and manages 3 location managers/chef managers, 3 residential sous chefs, 20 Team Leaders and Residential Coordinator.
- Builds and maintains strong relationships with students, campus constituents and dining team members.
- Works in partnership with student groups throughout campus i.e. Student Advisory committees, Student Advisory Board, Sustainability and the Plant Forward groups, and Student Government.
- Responds and assists in any student and parent service issue.
- Ensures team members have the tools necessary to complete their jobs.
- Ensures show quality standards are maintained at all times.
- Supports and communicates University initiatives.
- Work in conjunction with the Director of Culinary Innovation and Campus Executive Chef to develop menus, promotions and programming.
- Work with the Marketing Director to create and execute the residential marketing initiatives.
- Assist Employee Labor Relations with managing hourly staff as aligned with the Collective Bargaining Agreement.
- Ensures each residential location physical plant and equipment is maintained and in good working conditions.
- Works closely with the department of facilities and real estate to ensure timely response to facility related work orders.
- Coordinates work orders for residential dining locations with facilities, real estate and contractor.
- Works closely with Executive Director of Operations and campus partners in evaluating and managing new and existing contractor partnerships to include but not limited to contractual labor agency, cleaning, and maintenance.
- In conjunction with the Campus Culinary team, manages expected culinary performance outcomes for three residential operations.
- Works closely in the development and performance expectations for culinary managers assigned to residential operations across both campuses.
- Ensures the digital technology in all residential locations is being used as planned and audited as required.
- Creates, manages and executes the academic and summer operations calendar for residential operations and works with the marketing team to ensure the website is up to date.
- Generates and executes operations plans for events outside of regular operations and marketing events.
- Works closely with Employee and Labor relations team to resolve union grievances.
- Collaborates with the bargaining unit leadership to ensure policies are being fairly enforced.
- Sets high expectations for customer service, product knowledge and education among all staff (BU team members, Team Leaders and Location Managers).
- Collaborates with Training Specialist to ensure meaningful training are being held throughout the year.
- Works with Hopkins Dining Support team to ensure all areas are represented in the Residential locations and there is support between the Support team and the location management and BU team members.
- Collaborates with the Executive Director of Operations and Finance Manager on the operating budget.
- Responsible for the financial outcomes of the three Residential locations, encompassing $19M in revenue.
- Ensures cost controls are in place and being adhered to across three residential locations.
- Oversees completion of required department reports.
- Manages outcomes and employs strategy to result in good safety and sanitation practices.
- Employs good safety and sanitation practices.
- Oversees control of all residential inventories, product cost, and purchasing.
Leadership and Internal Relationship Building (10%)
- Uses engagement strategies to recognize, motivate, and celebrate individuals and teams delivering outstanding performance throughout locations.
- Promotes a cooperative work climate, maximizing productivity and morale.
- Interviews, hires, trains and develops team members according to Dining Standards.
- Displays a positive attitude towards team members.
- Mentors department management to develop their skills and leadership abilities.
- Develops systems and process that ensures all operational processes are executed in an organized and timely manner
- Develops Team Leaders with support and tools to be successful and prepared for the next level.
Special Knowledge, Skills, & Abilities
- Proven ability to lead and develop a diverse team.
- Ability to maintain organization in a changing environment.
- Exhibits initiative, responsibility, flexibility, and leadership.
- Able to communicate effectively with management team, students, family members, and team members.
- Ability to taste and evaluate food and beverage products.
- Demonstrated ability to manage a complex workload, prioritize tasks, and use good judgment in providing services based on goals.
- Project management or start-up experience is a plus.
- This position is considered essential personnel and will be asked to be on-call via phone as needed during the semester as a point of contact for contract partners and internal parties and may need to report to campus to manage emergency situations.
- This position will also need to execute flex hours (including weekends) to accommodate maintenance and service work or other office events during non-business hours, typically quarterly.
- Bachelors Degree and at least 5 years of relevant experience food service and/or training or an equivalent combination of education and experience required.
- An understanding of managing dining staff in a union environment.
- Managing the service and repair of food service facilities and equipment.
- ServSafe certification is required and must be obtained within three months of employment if not currently held.
- A valid driver's license is required.
- Additional related experience may substitute for required education to the extent permitted by the JHU equivalency formula.
- Previous experience working in a union environment.
Classified Title: Director of Dining Operations
Job Posting Title (Working Title):Director of Residential Dining
Starting Salary Range: Min $64,000 - Max $112,200 Annually (Commensurate with experience)
Employee group: Full Time
Department name: Community Living Operations
Personnel area: University Student Services
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
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