Bi-Lingual Office Support Person IV-J - ELRC

This position greets and directs visitors courteously, answers telephone calls from clients, child care providers and community members and completes other administrative tasks as a receptionist for the Early Learning Resource Center.

• Receptionist duties - greet and direct visitors courteously and knowledgeably;
• Telephones - monitor, control, screen and direct incoming calls depending on their nature; respond to basic requests from public;
• Receive, sort, date stamp and distribute incoming mail from the USPS;
• Assist with scanning of incoming documents received via mail and fax;
• Prepare and distribute correspondence and documents to staff;
• Occasionally perform receptionist duties for the Health and Human Services Department Community Engagement Suite;
• Miscellaneous other related duties as requested and assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of a High School diploma or equivalent;
• Minimum of two years of experience as a Receptionist preferred;
• Will be required to take and pass clerical skills tests;
• Excellent inter-personal, oral and written communication skills;
• Excellent telephone and interviewing skills;
• Must be organized and detail oriented;
• Must be computer literate and have knowledge of specific software packages and search engines;
• Proficient in the use of Microsoft Office products including Word, Outlook and Excel;
• Excellent time management and organizational skills;
• Ability to handle multiple tasks;
• Ability to adapt to new responsibilities;
• Must consistently maintain a professional demeanor while working with the general public;
• Ability to keep information confidential when working with staff, clients and providers;
• Bi-lingual preferred (Spanish/English)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.