Server - Watermill Kitchen + Bar

Description

Watermill Kitchen + Bar Server

Join our team of passionate hospitality professionals at the new Watermill Kitchen & Bar, nestled in the heart of the vibrant Iowa River Landing district. A culinary haven awaits its next leader - to help introduce a harmonious fusion of elevated Midwestern cuisine and fresh, local ingredients. As a captivating addition to the renowned Hyatt Regency Coralville, Watermill Kitchen + Bar beckons with its inventive culinary offerings, meticulously curated beverage selection, and an ambiance that redefines modern dining.

Purpose of the Position:

Service of food and/or beverage to our guests at the new Watermill Kitchen + Bar, to include the order taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely, and professional manner resulting in a very high level of guest satisfaction.

Perks of the Property:

We offer the following a wide array of benefits, including, but not limited to:

• Matching 401k & Profit Sharing Options
• Bonus Plan
• Insurance benefits after 30 days of full-time employment
• Emphasis on healthy culture and work/life balance
• Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
• Free Marcus Theaters movie tickets
• Free & Discounted Meals/Starbucks
• Free Parking

As a Watermill Server, you would:

• Checks station before, during, and after shift for proper set-up and cleanliness.
• Greets the guests in a friendly and courteous manner and explains any specials and/or restaurant promotions for guest awareness, discusses water choices - bottled or tap.
• Records the details of the order from the guests, repeating the order to the guest to check for accuracy. Up sells with each opportunity.
• Inputs the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed using course buttons as needed.
• Retrieves orders, ensuring all items are to specifications. Abides by all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages.
• Remove table crumbs and silver as used. Replaces napkin if guest exits from table.
• Replenishes beverages as necessary and checks with guests for overall satisfaction.
• Presents dessert menu and markets and serves upon request any dessert items or specialty coffees.
• Presents the check to guests promptly.
• Collect payment for check, always thank guest and invite them to return.
• Performs all assigned side work to include replenishing condiments and restocking service areas.
• Performs any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
• Folds napkins at the beginning and end of shift.
• Stock all areas with ice and linen at beginning and end of shift.
• Transport spoiled linens at the end of the shift.
• Assist host(ess) when needed in regards to greeting guest, taking and retrieving coats and answering telephones.
• Polish glassware and silverware.
• Restock wines at end of shift.
• Maintain cleanliness, sanitation, and personal hygiene.
• Perform other duties as assigned.

We are looking for our next amazing associate, who will have:

* Ability to read, write, and speak the English language sufficient to understand menus, special promotions, record orders, communicates with guests to explain and record orders.

* Ability to remember, recite, and promote the variety of menu items.

* Ability to transport large trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift.

* Ability to operate a keyboard and learn Point of Sales procedures to pre-check orders and close out the check.

* Prior food and beverage experience required. Prior hospitality experience preferred.

* Ability to maintain appropriate uniform guidelines.

* Ability to learn wine varieties, vintage and labels.

* Ability to learn 5 tiers of liquor, cordials, and appropriate glassware.

* Ability to maintain standards of service, cycle of service and all departmental standards.

* Knowledge of proper etiquette.

We will verify through E-Verify the identity and employment eligibility of all persons hired.

Marcus Hotels & Resorts is an Equal Opportunity Employer.