Commercial Lines Account Manager

The Commercial Lines Account Manager (AM) provides support in
obtaining, maintaining, expanding and servicing accounts. The AM
possesses more technical and coverage knowledge than that of a CSA and
can handle medium to large accounts with minimal to no assistance.

The Account Manager is responsible for assisting the Producer in
writing new accounts and rounding out existing accounts. You'll work
with top-notch industry leaders to ensure our clients' policies cover
their exposures, are up-to-date and in compliance. Always keeping an
eye out for legal and compliance alerts, you'll send out notifications
as needed. Working as a team, you'll strive to continuously improve
the client's experience from sign-on to renewal.

• Proactively identifies inadequacies and gaps in coverage
• Assists Producer with new and renewal business per agency
  workflows including, but not limited to, preparing new applications
  in agency management system, ordering loss runs, submitting
  applications to carriers, obtaining client signatures as
  appropriate, and following up to ensure timely responses in
  conjunction with Producer
• Processes or assigns all incoming items, including but not limited
  to, change requests, requests for certificates, audits, notice of
  cancellations and endorsements
• Maintains current knowledge of the marketplace
• Confirms the carrier-produced documents for accuracy including,
  but not limited to, policies, endorsements, audits, cancellations
  and secures corrections from carriers on incorrect items
• Performs contract reviews on complex Certificates of Insurance
• Prepares finance agreements and collects down payments
• Invoices transactions accurately including new business, renewals,
  endorsements, cancellations, and audits
• Responds to client requests professionally and within 24 hours of receipt
• Follow-up on open tasks/activities daily
• Process and/or assign un-routed attachments daily
• Create new business or renewal proposals
• Request quotes from carriers and brokers and review for accuracy
• Other duties as may be assigned

• Bachelor's Degree; or combined equivalent years of education and experience
• Must be a licensed Property & Casualty insurance agent
• Minimum 3 years of Commercial insurance service experience
• Possession of professional designation such as CIC, CPCU, CRM,
  CISR, or ARM preferred
• Successfully manages minimum revenue of $400,000
• Comprehensive knowledge of insurance products, trends, markets,
  and underwriting procedures
• Good organizational, verbal, and written communication skills necessary
• Ability to utilize computer programs and understand functionality
• Strong knowledge of Microsoft products (Outlook, Word, Excel)
• Basic understanding of standard accounting practices
• Ability to carry out complex tasks
• Ability to communicate orally and in writing with others to
  explain detailed issues and receive and interpret information
• Ability to maintain a positive attitude, express enthusiasm and be flexible
• Meets or exceeds expectations regarding job knowledge, quality,
  efficiency, initiative, cooperation, customer service and overall performance
• Ability to work independently or as part of a team
• Maintains a professional, helpful and courteous demeanor with
  clients, carrier personnel, and agency personnel

• Medical, Dental & Vision
• Short-Term & Long-Term Disability
• Extended Holiday Weekends
• Flexible PTO
• Paid Parental Leave
• Company Matching Donations
• 401k, Roth Option & Matching
• Life Insurance
• Hybrid Work Environment
• Wellbeing Coaching
• Mental Health Sessions
• Tuition Reimbursement
• Fully remote position will be considered if candidate is more than
  50 miles from local Indianapolis office

Gregory & Appel helps organizations and people grow through
tailored risk management strategies. From helping companies with their
business insurance programs and employee benefits offerings to helping
individuals protect their assets - our team is the difference.

Who wouldn't want to work for a company that:

• Supports community involvement
• Prioritizes diversity, equity and belonging
• Invests in your future
• Gives 10% of profits back into the community