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Community Director, Department of Residence Life and Housing

Wake Forest University
United States, North Carolina, Winston Salem
May 27, 2024

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** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

The Community Director (CD) is responsible for establishing and sustaining positive residential communities that embolden the motto and mission of Pro Humanitate through practices of experiential learning, community service, and student behavior management. The Community Director is an educator who works to develop and coordinate residential communities of approximately 400 - 600 undergraduate students. The CD works to expand and heighten the intellectual climate and culture of Wake Forest through co-curricular initiatives, mentorship, faculty engagement, curriculum implementation and the management of a comprehensive residence life and housing program that serves 4000+ on-campus students. As a live-in staff member, the CD is a full-time, twelve month position that reports directly to an Assistant Director of Residence Life and supervises 15 to 26 Resident Advisers and one Graduate Hall Director. Due to CDs being the primary professional staff members available in the residence halls for student contact, some evening and weekend time working with students is required.

Job Description

Essential Functions:

Leadership and Supervision

  • Directly supervise and facilitate thedevelopment of 15 to 26 Resident Advisers (RAs) and one Graduate Hall Director (GHD).

  • Create and implement an area vision encompassing a team development plan including but not limited to individual meetings, weekly staff meetings and team bonding activities.

  • Guide the GHD in supporting the departmental mission and vision to cultivate communities focused on a sense of belonging, inclusivity, wellbeing, academic success, and engaged citizenship.

  • Attend community development initiatives hosted by student staff.

  • Conduct meetings with individual RAs bi-weekly and the GHD weekly and provide the framework for weekly staff meetings.

  • Assess the needs, interests and expectations of all student staff members through ongoing feedback, development and job action if needed.

  • Assist Residence Life with fall and mid-year training, RA and GHD staff selections, staff recognition initiatives and first-year and upper-class programs.

  • In conjunction with other members of Residence Life, serve as an instructor for the ResidentAdviser course during the fall and/or spring semesters.

  • Serve on committees at the direction of the Assistant Director team.

Residential Living and Learning

  • Implement & oversee community development initiatives including primary oversight of The Link and other processes as orchestrated by the Assistant Director for Residential Engagement and Academic Initiatives.

  • Develop academically supportive communities alongside faculty members, Residential EngagementCommunities and the Assistant Director for Residential Engagement and Academic Initiatives.

  • Collaborate with the GHD to ensure community development initiatives from student staff align with community area vision and needs.

  • Develop and lead community-wide programs and activities that contribute to the academic andpersonal development of residents and that create a positive atmosphere for residents.

  • Serve as a role model, provide visibility and be available to residents by advertising and completing a minimum of 10 open office hours a month for residents to get to know you, share feedback, or ask questions.

  • Serve as a department liaison to parents and students by mediating disputes and conflicts pertaining to student development as well as department and university policies.

  • As applicable, serve as a community liaison to the assigned building Faculty Fellows or faculty, staff or student leaders within Residential Engagement Communities and partner with them on residential initiatives to further enhance the faculty and student out-of-classroom engagement within the residence hall.

Behavioral Management, CARE Assistance, Student Conduct

  • Assess student development needs and concerns; work in partnership with the Assistant Director ofResidential Conduct and Dean of Students Office to interpret, communicate, and enforce Universitypolicies, rules, and regulations.

  • Utilize Maxient for all case management, including but not limited to CARE, Title IX, bias, and other student of concern reports.

  • Adjudicate residential housing cases, and assign appropriate outcomes through an informal resolution meeting.

  • Ensures compliance with professional and legal standards of due process, risk management, Cleryreporting, etc.

  • Work closely with the Office of the Chaplain, Counseling Center, CARE team, University Police and other campus partners to manage the outreach and follow-up for students of concern within a timely manner.


  • Coordinate the overall administrative management of a residential area and prepare for administrative processes such as community opening in the fall and closing at the end of each semester.

  • Conduct a weekly walk through of their area of responsibility to monitor the physical condition of the buildings.

  • Coordinate with staff members to complete scheduled health and safety inspections of student rooms in the fall, winter and spring semesters.

  • Manage damage accountability, billing process and ensure work orders are submitted for health and safety inspections and closing processes.

  • Actively oversee, track and reconcile the community budget, including but not limited to programming, professional development and training budgets on a monthly basis.

  • Utilize StarRez, facilitate the check-in and check-out of residents, and support the Associate Director of Operations and Assignments Coordinator in maintaining room occupancy and processing room changes.

  • Serve on department, division, and university-level committees at the direction of the Assistant Director team.

Emergency Management and Crisis Response

  • Participate in on-call rotation with other Residence Life and Housing staff; work cooperatively with the Office of the Chaplain, University Police, Student Health Services, Counseling Center and other campus and community resources to provide assistance during emergency and/or crisis situations.

Required Education, Knowledge, Skills, Abilities:

  • Earned Master's degree from an accredited institution

  • A minimum of one year of full-time (or equivalent, such as two years of part-time graduate work) experience working in Housing and ResidentialPrograms (Residence Life), Student Activities or other position working closely with students in a university setting required; or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

  • A successful staff member has a commitment to foster student learning and development, passion for creating inclusive student communities and global citizens, and strong critical thinking and problem solving skills.

  • A demonstrated track-record of initiative, collaboration, and the ability to bring innovation to improve workflow, internal processes, and projects within the office and with other departments on campus.

  • Strong interpersonal skills, with the ability to communicate effectively with a variety of diverse constituents, both verbally and in writing.

  • Knowledge of systems and current practices in developing or managing programs designed to increase student success and retention.

  • Knowledge and experience with the principles and practice of employee supervision, selection, training and leadership.

  • Ability to coordinate the daily activities and operations of campus residence halls and/or apartments.

  • Ensuring compliance with university policies and procedures as well as contemporary best professionalpractices that align with goals for student development and retention.

  • Skilled in using computer programs including word processing, spreadsheet, calendar (Google), and web-based applications.

  • Ability to handle sensitive information and maintain confidentiality and to respond effectively andappropriately in emergency and crisis situations.

  • Ability to manage multiple projects and priorities in an effective and efficient manner.

  • Skilled in excellent professional interpersonal, verbal and written communication skills including the ability to work effectively and harmoniously with students, parents, co-workers and others contacted in the course of work.

Preferred Education, Knowledge, Skills, Abilities:

  • Masters degree in Higher Education Administration, Student Affairs, Counseling, Education or related field strongly preferred.

  • Previous supervisory experience in a university Housing and Residence Life program preferred.


  • Graduate Hall Director

  • Resident Advisers

  • Serves in an on-call rotation capacity for emergencies and crises. Responds to student problems and assists students, parents, faculty, and others in crisis situations.

Physical Requirements:

  • Occasionally ascending or descending stairs

  • Occasionally remaining in a stationary position, standing or sitting for prolonged periods

  • Occasionally moving about to accomplish tasks or moving from one worksite to another

  • Occasionally adjusting or moving objects up to 20 pounds in all directions

  • Constantly communicating with others to exchange information

  • Occasionally repeating motions that may include the wrists, hands, and/or fingers

Environmental Conditions:

  • Occasional outdoor elements such as precipitation and wind

  • Occasional noisy environments

  • Occasional hazardous conditions

Additional Job Description


This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.

Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

Full time Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.