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Bankruptcy Customer Service Specialist II

Carrington Mortgage Services
401(k)
United States, Texas, Plano
6100 Tennyson Parkway (Show on map)
February 29, 2024

Come join our amazing team and work a hybrid schedule!

The Bankruptcy Specialist, Customer Service is an experienced level role in the job family and handles regular Customer Service calls as well as calls for borrowers in bankruptcy. The target pay for this position is $23.00/hr.

What you'll do:



  • Answers all incoming calls both simple and complex, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
  • Receives and responds to incoming calls from borrowers, bankruptcy attorneys and/or other interested parties with inquiries regarding residential mortgage accounts in the bankruptcy process.
  • Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
  • Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with other departments.
  • Track, follow-up and complete customer call backs to ensure inquiry resolution.
  • Collect payments whenever necessary and appropriate.
  • Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
  • Knowledge of current Federal Bankruptcy Laws preferred
  • Ability to manage work in order to meet strict deadlines
  • Excellent written and oral communication, organizational, and time management skills
  • A strong drive to accomplish goals, coupled with high sense of urgency required
  • Ability to handle multiple tasks under pressure and changing priorities
  • Strong interpersonal skills with a focus on teamwork and quality on loan evaluation
  • Ability to self-motivate and work with limited supervision
  • A basic understanding of the bankruptcy process
  • Ability to make decisions that have moderate impact on immediate work unit
  • Ability to organize and prioritize own work schedule on short-term basis
  • Basic math skills, ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy



What you'll need:



  • High school diploma or equivalent work experience
  • Customer service/call center experience preferred
  • One year experience in Banking, Mortgage/Loan Servicing industry experience preferred


Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: .

What We Offer:



  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.


EEO/AAP Employer

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

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