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Escrow Administration Specialist II

Carrington Mortgage Services
United States, Indiana, Westfield
2100 East 196th Street (Show on map)
February 21, 2024

Come join our amazing team and work remote from home!

The Escrow Administration Specialist II is responsible for specialized processes including but not limited to mortgage insurance, tax/insurance payment processing, bankruptcy and more as it relates to both non-escrow and escrowed accounts. This is an intermediate level job that handles data entry, maintenance and escrow issues and processes with a low to moderate degree of complexity. Duties are to be performed in accordance with all US State and Federal laws/regulations as well as the company's outlined policies and procedures. The target pay range is $ 19.50/hr - $21.00/hr.

What you'll do:

  • Complete all tasks and responsibilities in accordance with applicable regulatory requirements.
  • Assists with the set-up of FHA/MIP/USDA escrow lines and the processing of bulk wire transfers to disburse premiums for applicable accounts.
  • Communicates with FHA/PMI/USDA vendors to obtain information, research issues, and respond to customer service inquiries as needed.
  • Review and process escrow setup and cancellation requests based on company and investor requirements
  • Compile, review and process various exception, compliance and escrow related reports
  • Review and perform special escrow analyses on loans in active bankruptcy status.
  • Monitor bankruptcy portfolio for compliance, update escrow coding as needed, respond timely and professionally to all bankruptcy related escrow inquiries
  • Review and provide posting instructions to cashiering departments for escrow refund checks.
  • Work closely with external tax, insurance and flood vendors to make additional disbursements as needed, reconcile discrepancies, and remove lock out codes
  • Escalates high level and complex escrow issues to senior staff and/or Team Lead and proposes possible solutions.
  • Intermediate knowledge of Microsoft Programs (Excel, Teams, & Outlook)
  • Ability to perform that duties and functions of a Specialist I in addition to level II duties.
  • Ability to troubleshoot basic to moderate complex escrow issues and make decisions which have an intermediate impact.
  • Ability to self-motivate and work with limited supervision.
  • Ability to organize and prioritize own work schedule on short-term basis (one month)
  • Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy
  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly

What you'll need:

  • High school diploma or equivalent required.
  • Two to three (2-3) years of banking/finance/mortgage or escrow experience.
  • Previous experience using mortgage loan servicing and loan originating systems (such as FiServ/Sagent, Encompass, SmartWeb, AutoPilot, and OnBase).

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: .

What We Offer:

  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

EEO/AAP Employer

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.