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Remote

Call Center: Patient Outreach ((Mandarin, Cantonese, OR Vietnamese speaking)

Cityblock Health
United States, Fully Remote
February 22, 2024

About our Team: 

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

  • You will work in a radically different model of healthcare
  • Serve as the initial Cityblock connection to a prospective member 
  • Complete the intake and consent process for eligible members, and handoff to the Community Health Partner upon full enrollment
  • Provide telephonic, written, digital and face to face outreach and engagement services for each eligible member. This also includes member events, group welcome events and community outreach events.
  • Creatively locate and connect with members that we believe will benefit from the Cityblock care model  
  • Work collaboratively with your Outreach team to increase the number of monthly Cityblock member enrollments
  • Leverage available data from our EHR platform, Commons to learn more about potential members and inform your outreach strategy 
  • Engage and foster trust quickly with members, acting as the face of Cityblock and the key point-of-contact to assist members prior to full enrollment
  • Meet with members in their homes, neighborhoods, and the Cityblock health hub; nearly all of your work is done in the field
  • Work daily within Commons to collect data, organize information, track tasks, and communicate with staff, patients, and family members
  • Provide feedback to the product development team, and, over time, becoming part of a super-user group to assist in onboarding and supporting others
  • Work a full-time 40 hour week, Monday-Friday 9am to 5pm ET and participate in a Saturday coverage rotation

Requirements for the Role:

  • You have 0-2 years of customer service or sales experience with a successful track record to share for that time period
  • The ability to communicate both orally and written in English and Cantonese, Mandarin or Vietnamese
  • You have a passion for working within the community you are a part of, or have been a part of in the past
  • You have dynamic interpersonal skills and a strong desire to improve the health of individuals and whole communities
  • You have a metrics-driven approach to your work and are willing to do whatever it takes to meet quotas for the Outreach team
  • You are comfortable with high-volume outbound calls as well as creative outreach
  • You are an independent self-starter who responds well to change and shifting priorities 
  • You are excited about how technology can support your work and help drive the ongoing evaluation toward new, better, care
  • Unrestricted Driver’s License and Personal Vehicle

What We’d Like From You:

  • A resume and/or LinkedIn profile

 

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means. 

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $41,100 to $53,700. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

 

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine.  Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock.  Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption.  Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements.  The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

 
The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.

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