Client Technology Analyst II

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - Be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

The Client Technology Analyst Role thrives on managing the quality assurance and technology development efforts for their client. They focus on delivering a positive participant experience as well as serving as a connection point for client, third parties and shared services. The Client Technology Analyst will instill strong values in their team helping them understand that the work we are doing impacts thousands of people and that every little detail matters. They document and highlight variances to our best practices while assisting with solutions to meet the client's needs.

The Client Technology Analyst is able to work in a global environment with a virtual team and demonstrate a moderate level of cross-cultural competencies.

The Client Technology Analyst will:

• Deliver clear analysis, test plans, and standard operating procedures for project work
• Coordinate, coach and develop team members on technology and quality assurance fundamentals
• Create a culture of continuous improvement
• Review and support client requests and escalation management

The Client Technology Analyst is responsible for delivering a broad spectrum of tasks, including:

Client Delivery

• Assist in leading and managing documentation for client, internal and third-party meetings
• Works with and responds to client or third party on new solutions, project questions, and client requests or escalations
• Grow health domain skills and understand how changes in health care reform will impact the delivery for our clients.

Project & Administration Delivery

• Participates in Iteration life cycle and deployment governance
• Manages development blueprints for current iteration work
• Creates/reviews analysis and test plan documents
• Assist in creation standard operation procedures
• Manages small to medium projects
• Participates and owns portions of training and project hand-off
• Leverages operating system to assist in risk mitigation planning
• Assist with project hand-offs
• Owns the execution/managing of system activities
• Defect identification and resolution, including Root Cause Analysis
• Owns understanding of client requirements and how they drive work activity in order to convert into detailed system analysis.
• Complex query development

Team Development

• Is a role model for global and cross-cultural team support
• Coaches and provides feedback to entry level colleagues
• Helps manage work of other team members
• Coaches broader team on solutions and system tools

Personal Ownership

• Champion of the Alight Operating System
• Engages in ongoing courses to support continued personal development
• Promotes a culture of 'Asking Why or Why Not?', building continuous improvement

Project delivery for the Client Technology Analyst could be defined as but not limited to:

• Partnering with the Client Manager to develop and/or understand change requests to be implemented
• Executing and managing system analysis, development, and testing of a project end to end
• Debugging issues and utilizing system knowledge to identify true root cause analysis of defects
• Providing estimates related to timing and cost of new client requests
• Consulting the client on technical capabilities of the system and providing creative solutions for their requests
• Completing quality assurance review of completed analysis, configuration, test plans, or executed testing
• Owning deployment activities and leading the team through the SDLC methodology
• Monitoring project tasks and escalating as needed if deadlines become at risk or capacity concerns arise
• Utilizing appropriate system tools to support the team with technical expertise
• Coaching Client Specialists and helping grow their technical knowledge and skills

Education:

A Bachelor's degree or equivalent business experience is required forthis role.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.