Principal Customer Marketing Manager
New Relic | |
parental leave, paid holidays, flex time, 401(k) | |
United States, Georgia, Atlanta | |
1100 Peachtree Street Northeast (Show on map) | |
April 21, 2024 | |
Principal Customer Marketing Manager Principal Customer Marketing Manager Principal Employee Communications Manager Req ID
FY24|S&M|#6131 Location(s)
Atlanta, Georgia, USA; Portland, Oregon, USA; San Francisco, California, USA; Work arrangement(s)
Fully Remote (works exclusively from home) Your opportunity
The Customer Marketing team brings the heart and soul of New Relic to life by putting our customers' voice at the center of everything we do as a company. The Customer Marketing team is looking for a senior customer marketing professional to join the team to drive customer advocacy activities with some of our most strategic customers, with a focus on decision makers. This individual will develop relationships with customers and customer-facing employees to uncover, build, and promote inspiring stories that bring value and outstanding differentiators. The ideal candidate will build trusted relationships directly with customers, including IT executives, to capture a 360 view of customer success. The role requires a strategic thinker who will interview customers to learn about their detailed, sophisticated use cases, and how New Relic helps solve those challenges to achieve their business objectives and results. This person will also develop and execute New Relic's executive briefing strategy from the ground up. They'll design exceptional customer experiences while delivering high-impact briefings to our customers to help close sales opportunities. The Principal Customer Marketing Manager will also lead New Relic's Customer Advisory Board (CAB) program, a critical component of our customer feedback loop, providing valuable insights for New Relic's leadership. This person will be responsible for cultivating, developing and maintaining our existing Customer Advisory Board. In this highly cross-functional role, this person will thrive on building processes, partner with various internal stakeholders and rigor with a heavy dose of creativity-likes to work with all the crayon colors! This person must have a deep customer compassion that aligns to the philosophy that customers are the heroes of our narratives and see the value of centering the human element of storytelling and the business impact that bold individuals can have inside of complex technology environments. What you'll do
This role requires
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit to submit your request. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic. New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at . Estimated Base Pay Range: $ 126,000 - $ 158,000
The pay range above represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees. Wage - midpoint
158,000 Wage - minimum
126,000 #LI-KM1 This field has no functionality and it was added so that we could display the separator above |