3rd Party Distribution Analyst - 10000-Winston-Salem- NC- Knollwood (Winston Salem, NC)

Since its founding over 80 years ago, Krispy Kreme's focus has remained the same - making fresh, premium quality doughnuts inspired by their founder's original recipe. The brand's iconic Hot Light lets guests know when doughnuts are being made fresh in shop so they can enjoy hot doughnuts fresh off the line. To make Krispy Kreme's in-shop experience even sweeter, many shops across the globe feature the brands one-of-a-kind doughnut theatre, an immersive, interactive experience through which guests can see Krispy Kreme's melt-in-your-mouth doughnuts being made right before their eyes.

Krispy Kreme's 3rd Party Distribution Analyst coordinates the process relationship Krispy Kreme's Third-Party Distribution Partners.

HERE'S A TASTE OF WHAT YOU'LL BE DOING

• Develop and maintain a positive, working relationship with 3rd party distribution partners daily contacts at the corporate and center levels. Foster a positive environment with the 3rd party distribution partners in support of KK company vision, mission, and cultural objectives
• Act as the key point of contact between the KK Distribution Team and the 3rd Party Distributors for invoice discrepancies:
• Work daily with the DSR team, KK Accounts Payable, and 3rd parties to ensure order discrepancies are researched and resolved in a timeline manner to avoid late payments and aging of accounts.
• Provide weekly status update so stakeholders are clear on needed actions and to prevent rework.
• Create reports that enable the KK business to effectively manage the 3rd party distributors related to past due invoices and other service-related matters.
• Work closely with KK Procurement and KK Customer Service teams to help resolve problems and ensure products and services are inventoried, shipped, and delivered to KK shops on a timely basis. Specific focus and reporting around Limited Time Offers (LTOs) required.
• Communicate with manager, DSR team, Procurement, Operations, Marketing, Innovation and to the 3rd parties any issues and circumstances that will impact KK supply chain.
• Create a structured communication process that drives consistent, accurate status updates for each LTO or initiative, allowing teams to see exceptions and act quickly to close gaps.
• Create and maintain the "source of truth" for shop and DC LTO inventory allocations, shared between Operations, Supply Chain, and 3rd Parties.
• Create and distribute accurate reporting around LTO inventory orders, deliveries, and exceptions before, during, and after each LTO.
• Track timelines and risks related to LTO success, documenting specific issues and related actions. Keep internal and external teams aligned on gap closure activities and escalate risks when necessary.
• Maintain lead time integrity and identify risks to lead times, escalating for resolution when necessary.
• Identify and implement continuous improvement ideas as it pertains to 3rd Party Distribution processes
• Create and distribute service level reporting, allowing Supply Chain teams to effectively identify and resolve issues that impact company performance. Examples include:
• 3rd Party Fill Rate Report
• 3rd Party Credit Report
• 3rd Party Inventory Report
• Work with Supply Chain and IT teams to enhance reporting, automating where possible to drive quicker issue identification and resolution.
• Other duties as assigned

YOUR RECIPE FOR SUCCESS

• B.A. or B.S. Degree preferred
• Excellent Excel skills with experience with reporting tools (PowerBI, Tableau, etc.) preferred
• Experience in customer service or replenishment planning a plus
• Strong communication, organizational, interpersonal and leadership skills
• Excellent analytical skills
• Self-Motivated
• Proficiency in Microsoft Office (Outlook, PowerPoint, Word, Excel)
• Team oriented, ability to work effectively with cross functional teams, including influencing behavior across the organization.

*Ability to efficiently work in a hybrid (remote and in-office) environment*

BENEFITS

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO and "dream" days
• Company events
• Education Reimbursement
• Hospital Indemnity Insurance
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Krispy Kreme is an iconic, global brand that has offered the highest-quality doughnuts and great-tasting coffee since it was founded in 1937. Today, Krispy Kreme operates as a public company traded under the ticker symbol, DNUT, on the Nasdaq Global Select Market. Krispy Kreme's over 1,600 shops can be found in 33 countries across the globe. Of these locations, the brand owns and operates 307 shops in the United States and Canada, 239 in Mexico, 125 in the UK and Ireland, 52 in Japan, and 38 in Australia and New Zealand, with the remaining locations run by franchise partners largely in the international market. In addition, Krispy Kreme doughnuts can be found in approximately 12,000 grocery, convenience, and mass merchant stores in the U.S.