Partner Success Specialist

Classification: Non-Exempt / Non-Bargaining

Position may be located remote. #LI-Remote

Consolidated Communications is rapidly deploying world-class fiber internet service across a 20-plus state service area. From our first connection over 125 years ago, Consolidated is dedicated to turning technology into solutions, connecting people, and enriching how they work and live. You will be a part of this exciting time in our company's history and the regions we serve.

We are seeking a dynamic and results-driven Partner Success Manager to join our growing team. The ideal candidate will be responsible for cultivating strong relationships with our partners, ensuring their success, and driving mutual growth. As a Partner Success Manager, you will collaborate with cross-functional teams to maximize the value our partners receive from our products/services, while also identifying opportunities for expansion and increased engagement.

This position will serve as an enablement role to assist Channel Sales with special projects, account preparation, quoting functions, service qualifications, order tracking and other Subject Matter Expert (SME) functions relating to the business. This role will provide overall support to assigned Channel Managers and partners, ensuring the team's success in obtaining financial targets.

• Lead and manage multiple projects simultaneously and work in a fast-paced environment with shifting priorities, for both partner and customer needs.
• Provide prospect and account management assistance to assigned Channel Managers and directly with partners by qualifying prospect locations, creating and delivering customer quotes/proposals/contracts and additional administrative work to ensure a satisfactory delivery experience to partners.
• Renewal ownership of select Channel customer accounts.
• Act as the primary point of contact for partner inquiries, issues and escalations, collaborating with internal teams to resolve issues promptly and effectively.
• Stay informed about company products and services, providing partners with information and training on new offerings.
• Promote a personalized partner and customer experience, based on individual needs.
• Play an active role in contributing to our "partner-centric" and "customer-centric" company culture.
• Participate in virtual and in-person, customer and partner facing meetings.
• Identify opportunities for upselling and cross-selling to partners, collaborating on joint marketing and sales initiatives.
• Work with other internal departments to ensure accurate preparation, handoff and implementation of orders.
• Develop and maintain business relationships with partners by serving as an internal advocate and client liaison.
• Participate in Partner Quarterly Reviews.

• Strong commitment to organizational development and coaching designed to drive improvement of key measures.
• Understanding how to navigate internal company dynamics and prioritize resources.
• Knowledge of customer order entry and functionality.
• Planning skills to develop and implement daily operational directives designed to enhance performance, improve work processes and customer interactions.
• Proficient in Microsoft Office programs and SalesForce.
• Ability to multi-task in a fast-paced environment.
• Strong communication skills - must keep partner and customer informed.
• Candidate must have excellent time management, analytical and organizational skills.
• Candidate must be able to communicate technical information and telecom terminology in a manner that the customer can comprehend.
• Must maintain a high level of professionalism, focus, and patience managing multiple competing priorities in a fast-paced environment.

Preferred Qualifications

• Bachelor's degree or the equivalent in experience and a minimum of 3-5 years of applicable experience
• Excellent verbal and written communication skills
• Experience working collaboratively with various stakeholders
• Demonstrated strong communication, organization, and time management skills

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program

Pay range (commensurate with skills and experience): $50,816 - $77,007

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.