Consumer Response Coordinator Part Time
Coca-Cola Bottling Co. Consolidated | |
life insurance, paid time off, paid holidays, 401(k) | |
United States, North Carolina, Charlotte | |
April 23, 2024 | |
Requisition ID:185738 Posting Locations: Charlotte Our Secret Ingredient is our Teammates. We offer great rewards, competitive pay, career advancement and growth opportunities. Full Time Teammates are also eligible for:
Refresh and Grow your Career with Us! Job Overview
This is a Part Time position, working on-site 3 days per week, 8am-5pm. The Consumer Response Coordinator is responsible for resolving consumer complaints concerning our product, serving as a "spokesperson" for Coca-Cola, and the main point of contact for our consumers. This role is also responsible for delivering exceptional customer service while satisfying a consumer's complaint and enhancing the consumer's loyalty to our products. The Consumer Response Coordinator deals with issues that require a high degree of confidentiality and sensitivity to the company. Duties & Responsibilities
* Coordinates and resolves Consumer Complaints (from CCCI and NAOU) by using anger diffusion and negotiating skills, while enhancing Consumer Loyalty; obtaining and inputting important relevant information into a database; generating written responses to consumer(s) that includes coupon replacement, communicating with sales branch and CCCI upper management. Knowledge, Skills, & Abilities
* Customer Service, Communication Skills, and Telephonic Support Minimum Qualifications
Preferred Qualifications
Work Environment
Office environment #LI-LB1 Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. |