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Development Donor Relations Director

The Salvation Army USA Western Territory
United States, Arizona, Phoenix
2707 East Van Buren Street (Show on map)
May 26, 2024

LOCATION: In or around Tucson, AZ, Home office based with extensive travel required

STATUS: Exempt

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army in Phoenix, AZ is looking to fill a Development Donor Relations Director Position. The successful candidate for this position will have effective interpersonal, conversational and presentation skills with a proven expertise in developing and maintaining positive relationships with diverse individuals.

The Donor Relations Director plays a key and integral role in the success of the Southwest Division fund development efforts, specifically through ongoing and proactive relationship management, strategic communication plans, gift cultivation and solicitation activity with an assigned caseload (125-150) of qualified existing and growth identified major donors, and a smaller group of additional prospective donors. In this role the Director will identify, qualify, be assigned, cultivate, solicit, and steward major donors and prospects. To accomplish this goal the Director will collaborate with many different people including other Development Team Members, local Officers, program, finance and fund raising staff.


  • Bachelor's degree and a minimum of four years of experience in a non-profit fundraising role with a proven track record of major gifts success.
  • Effective interpersonal, conversational and presentation skills, demonstrating emotional intelligence, situational awareness, excellent writing abilities and strong case development and pitching skills.
  • Must embrace, support, and always reflect well on The Salvation Army's mission and values by maintaining an appropriately professional demeanor.
  • Proven expertise in developing and maintaining positive relationships with diverse individuals, including executives, leadership volunteers and wealthy donors, as well as internal stakeholders and leadership.
  • Ability to problem solve, think strategically and creatively, and take initiative with good follow through.
  • High level of comfort with direct donor interaction, including discussions of personal and family finances and asking for major financial commitments required.
  • Team player with an ability to collaborate effectively with officers, staff and volunteers for successful achievement of position and department goals.
  • Willingness and ability to travel regularly.
  • Valid Arizona Driver's License required.
  • Computer proficiency, including Microsoft Office tools and familiarity with donor management software and email applications.
  • Able to work independently in a fast-paced environment without extensive admin support.
  • Must be highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace.
  • Must keep good documentation through contact reports and activity tracking, using the donor database according to Salvation Army protocols.
  • Ability to demonstrate a goal-oriented perspective that includes a drive to achieve agreed upon goals within set timeframes
  • Use office equipment such as computers, photocopiers, scanners, calculators, smartphone, etc.
  • Must be able to pass a criminal background screening.


Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)