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Data Entry Clerk
The Friedkin Group | |
United States, Texas, Houston | |
1375 Enclave Parkway (Show on map) | |
April 24, 2024 | |
SUMMARY The Processing Specialist II, Claim Payments, under the leadership of the Team Leader, Claim Processing, will support the process to increase the profitability of the company's finance and insurance (F&I) products and services provided to automobile dealers. The Specialist will 1) provide superior customer service to dealers, consumers, lienholders, and other customers, 2) process claim payments, 3) assist with related activities for support of issuance of payments to customers, vendors and other entities, and 4) perform other functions of the department as needed. The Specialist will take action to enhance cross-functional abilities and expand internal communications within the company. RESPONSIBILITIES Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities. CRITICAL COMPETENCIES Key Measures Productivity (Monthly and YTD) Customers COMPLIANCE Carries out responsibilities in accordance with company policies, administrative, dealer, and operating agreements, licensing requirements, agent's guidelines, and applicable federal and state laws. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers, associates and vendors. MATHEMATICAL SKILLS REASONING ABILITY QUALIFICATIONS High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS* PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels. TRAVEL REQUIRED Minimal travel is required for this position (up to 20% of the time and on a domestic basis). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. Total Rewards TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at . |