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Admissions Customer Relationship Management (CRM) Manager

Utah Tech University
$55,000.00 - $60,000.00 Annually
medical insurance, dental insurance, life insurance, vision insurance, paid holidays, retirement plan

225 South 700 East (Show on map)
April 09, 2024
Position Announcement This position is a functional technical manager for our recruitment and admissions customer relationship management (CRM) platform, Technolutions Slate. Reporting to the Director of Admission Operations, the CRM Manager will leverage the technical features of Slate to ensure that Utah Tech is maximizing the platform's potential in service of our staff and students. Liaisons with UT Information Technology Services and Institutional Effectiveness to find ways for Slate to integrate with existing campus software and reporting platforms, like Ellucian Banner, etc. Through this work, this position will create new solutions that allow better customer service and workflow for Admissions staff, students using the platform, etc. Additional information about the department can be found online at?. Responsibilities Perform system configuration in Slate to support Admissions and campus-wide recruitment efforts and tracking. Evaluate current practices and maximize efficiency in admissions CRM workflow. Configure application review workflows, decision release, and applicant transfer process, and complete internal testing of new build and configuration items. Participate in or lead system and user acceptance testing efforts. Create and maintain custom reports and complex queries. Work with Institutional Effectiveness to develop data audits to ensure integrity of the data within Slate. Apply Slate expert knowledge and system utilization data to suggest process and configuration improvements. Assist in project scoping and business requirements gathering. Build and maintain custom portals within Slate for use by Admissions staff, prospective students, and applicants. Support event management, applications, query and report development, drip communication campaign, workflow maintenance, dataset uploads, and integrations with campus systems. Bring technology-focused best practices to all Slate activities, coordinating closely with other Student Information System platforms, and managing integrations across these platforms. Understand system interdependencies and collaborate with project teams accordingly. Create Slate end-user training guides and documentation. Develop standard practices and training manuals for new users and respond to questions from institutional super-users and end-users. Stay ahead of best practices and state-of-the-art Slate development as an active member of the Slate community. Serve as chair of the institution's Slate Management Committee. Perform other related duties, both inside and outside of Slate, as required and assigned. Qualifications Bachelor's degree in a related field required. At least three (3) years of experience working with Technolutions Slate as an administrator or back-end solution builder required. Basic knowledge of SQL and HTML preferred. Experience presenting information and data effectively. Demonstrated analytical and problem-solving skills. Excellent communication skills, both written and verbal. Ability to handle shifting priorities and prioritize work accordingly. Ability to coordinate and collaborate with software and service vendors. Experience working effectively, both independently as well as within a team. Delivery-focused, pragmatic, and solution-oriented. Supplemental Information POSITION DETAILS, COMPENSATION AND BENEFITS: Full-time professional staff (overtime-exempt) position. Annual salary of $55,000-$60,000 depending on qualifications and experience. Desired start date of June 2024. Excellent benefits package included that begins on start date; includes medical, dental, vision, employee assistance and wellness programs, life, disability, retirement, undergraduate tuition waivers for employees and eligible dependents, as well as paid holidays in addition to sick and vacation leave accruals. See under "Benefits Summary" for more details. ELECTRONIC APPLICATION PROCEDURES: Application review begins April 29, 2024 . Submit application materials (including resume contents and contact information for three professional references) and upload cover letter electronically. If, because of a disability, you need special services or facilities in order to apply for this opening, please call the Human Resources Office at (435) 652-7520. ABOUT THE UNIVERSITY: Utah Tech University is an open, inclusive, comprehensive, polytechnic institution, committed to exceptional student learning and success that has adopted an instructional approach of "active learning. active life" and a culture of innovation and entrepreneurship. We seek faculty and staff committed to creating an active, applied and career-oriented learning environment that is student-centered. Established in 1911 as a community college and in 2013 as a state university, our university is located in picturesque southwestern Utah, approximately 120 miles north of Las Vegas. The area is renowned for its red rocks, desert climate, over 300 days of sunshine annually, and featuring easy access to world-class outdoor recreational opportunities. . Utah Tech University is a fast-growing Utah public institution of higher education, with more than 12,000 students. We offer over 250 programs, including masters, bachelors, associates, certificates, endorsements, minors, and/or emphases. We seek to recruit and retain diverse and ambitious faculty and staff who bring new ideas, possess values and career aspirations aligned with the mission and vision, and are inspired to build a premier open, inclusive, comprehensive, polytechnic university. Utah Tech University is an Equal Opportunity / Affirmative Action employer; the President and employees of the University are fully committed to Affirmative Action within its employment programs and activities. Utah Tech does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state or local law. The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or the University's non-discrimination policies: Director of Equity Compliance / Title IX Coordinator: Hazel Sainsbury - , HCC 579, 435-652-7747. Deputy Title IX Coordinator: Jennifer Larimore - , 435-652-7731. For further information regarding non-discrimination, please visit or contact: U.S. Department of Education, Office of Assistant Secretary for Civil Rights, , 800-421-3481. U.S. Department of Education, Denver Regional Office, , 303-844-5695. The University provides key institutional information regarding Academics, Campus Safety, Student Services, Employment Laws, and other requirements per the Higher Education Act and other consumer information requirements to prospective students, students, UT employees, and prospective employees online at and . In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification.