Sales Support Associate

3670BR

Customer Service

Regular

Job Description

SUMMARY
Responsible for supporting sales representatives and customers by providing information on availability of merchandise, prices, etc., and entering orders into the SAP computer system.

ESSENTIAL DUTIES

• Responsible for answering inbound calls and providing complete customer resolution.
• Troubleshoot and resolve internal and external customer issues.
• Meet statistical and quality goals established for the department.
• Communicate with Sales team and customer base to obtain and process orders on order-entry system.
• Process return requests from customers and forward to appropriate sales representative for approval.
• Responsible for processing all paperwork relating to returns, orders, price changes, and adjustments.
• Communicate with sales representatives on the status of orders, sales, pickups, and credit issues.
• Effectively communicate both verbally and in writing to internal and external customers.
• Organize and maintain daily call plans, based on individual customer requirements.
• Retrieve messages via voice and e-mails as required.
• Furnish reference catalogs, current circulars or any product information to existing and prospective accounts.
• Perform other duties as assigned.

External Qualifications

Required: High School Diploma or GED equivalent with 3+ years of experience in a call center OR a Bachelors Degree. Excellent communication skills, ability to problem solve, work efficiently, and multi-task. Intermediate proficiency with Word and Excel and detailed oriented and well organized. Ability to write business correspondence and successfully completed the CSR training and applied in daily work.

Preferred: Previous order entry SAP experience, 2+ years in high volume call center experience. Or Bachelors degree.

City

Woodridge

State/Province

Illinois

Zip Code

60517

FLSA

Non-Exempt

Company Overview

Owned and operated by the Don family since 1921, Edward Don & Company is the world's leading distributor of foodservice equipment and supplies. Our knowledgeable sales representatives, unmatched product selection, nationwide distribution centers, and integration of new technology make us the chosen supplier to all types of foodservice businesses including independent restaurants, national chains, health care, hospitality, country clubs, schools and universities, government institutions, and foodservice management.

Edward Don & Company offers a comprehensive benefit plan which includes medical, dental and vision benefits; 401(k); paid vacation, personal/sick days and holidays; job training and development; life insurance; employee assistance program; flexible spending accounts; merchandise discounts and much more. EOE disability/veteran.