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ASSISTANT MANAGER, STUDENT SERVICES
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![]() United States, D.C., Washington | |
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For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP UC OFFICE OF THE PRESIDENT At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good. The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President DEPARTMENT OVERVIEW The University of California Washington Center (The Center) is home to the UC Washington Program (UCDC), a system-wide academic internship program under direction of the UC Office of the President (UCOP). The Center houses approximately 280 students from the undergraduate UC campuses, enhancing their academic experience through an internship in Washington DC. The Center also has guest housing (similar to a campus conference center), classrooms, UCDC administrative offices, the UC Federal Government Relations Office, and additional office spaces, which are rented by UC-affiliated and non-UC affiliated entities. Environment This position is located at the UC Washington Center in Washington, DC. Candidate is required to move to Washington DC and live in the UC Washington Center facility. A one-bedroom partially furnished apartment (approx. 490 square feet) is provided for the candidate, and the selected finalist is permitted to have one (1) additional person live with them in the space on a permanent basis. The Assistant Manager is not permitted to receive compensation/revenue from any additional personal living/lodging in their assigned living space. This is a career position, with a 6-month probationary period, which comes with the full array of UC benefits and participation in the UCRP retirement program. Front Desk Shift Work, Evenings, and Weekends will be required. This position is classified as an Essential Staff Member, which means that they may be required to work during university holidays and closures and during states of emergency. POSITION SUMMARY Under supervision of the Manager of Student Services (Manager), the Assistant Manager of Student Services provides critical and developmental support and advising to residential students as one of the primary administrators of a comprehensive Student Services department, serves as a judicial officer and basic needs coordinator for the program, and manages the Student Services Desk (similar to a building front desk). The Assistant Manager also has responsibility for supervising selected job duties of the (CSDs), whose primary roles include community programing, individual and small group advising and counsel, and administration of traditional campus student services related to residence life, social/emotional development, risk management, and crisis response. The Assistant Manager must be able to provide support to students in high-level crises and provide guidance and support to CSDs assisting students through lower-level crises. Through a diversity, equity, and inclusion lens, the Assistant Manager will use previous residence life experience and knowledge of student services practices, student development theories, and current trends to support and maintain a safe, positive, and supportive residential community. The Assistant Manager must exercise sound judgement (within set organizational policies, procedures, and guidelines) and know when and how to refer students to appropriate resources. The Assistant Manager must be able to work independently and cohesively on a small team and must be able to coordinate and supervise the work of others. Responsibilities 35% Student, Building, & Guest Services Support Student & Facilities Support
Front Desk Operations
Guest and Building Services
20% Specialized Student Support
Basic Needs
15% Crisis Management & Emergency/Safety Services Crisis management
Emergency/Safety Services
15% Community & Personal Development
15% Student Services Unit Management & UCDC Administration Student Services
UCDC
Special Note about Job Duties Due to the unique nature of UCDC's operations, there may be times (such as crises related to acts of nature, national safety, etc.) that the distribution of duties may need to be adjusted and/or added with or without warning. The Manager of Student Services will do their best to keep the Assistant Director informed and involved in the changes, but the Assistant Director will be expected to perform the job duties as directed. In the absence of the Manager, the Assistant Manager may be required to serve in a full supervisory capacity for the CSDs. Required Qualifications
Preferred Qualifications
Education
SALARY AND BENEFITS Job Title Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging ADDITIONAL INFORMATION HOW TO APPLY Please be prepared to attach a cover letter and resume with your application. APPLICATION REVIEW DATE The first review date for this job is April 24, 2024. The position will be open until filled. CONDITIONS OF EMPLOYMENT Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. EEO STATEMENT The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu. |