Senior Medical Assistant Service Center

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Collect pertinent patient data (e.g., vital signs; complaints; medications and allergies; health screening information) in order to
  identify care needs
• Provide relevant medical services/care as directed by physicians (e.g., injections; procedures; treatments)
• Support and/or coordinate safe transportation of patients to and from medical appointments/facilities (e.g., drive patients; ensure equipment operation; monitor performance; schedule transportation)
• Screen/assess risks to patient care/functioning (e.g., lack of heat in home; malnutrition; environmental risks; psychosocial
  symptoms/issues) in order to identify potential needed services
• Provide necessary equipment and supplies to support patient care (e.g., DMEs; Accu Cheks; testing strips; DM Shoes)
• Coordinate and/or conduct pre-visit and/or follow-up preparations to help patients receive comprehensive preventative care (e.g., step calls)
• Address patient questions regarding clinical services/care (e.g., seek information from relevant colleagues/business partners to
  answer questions; provide resources; distribute surveys to patients to gather information)
• Demonstrate understanding of relevant medical procedures (e.g., how to assess patient vital signs; how to analyze EKG tracing)
• Demonstrate understanding of medical terminology, precautions, and exposure risks (e.g., bloodborne pathogens)
• Demonstrate understanding of relevant patient safety and/or transportation safety procedures and regulations (e.g., injections;
  motor vehicle; wheelchair; stretcher)
• Monitor/ensure compliance with relevant patient safety and/or transportation safety procedures and regulations (e.g., patient;
  laboratory; transportation)
• Demonstrate understanding of relevant state and/or federal policies, regulations (e.g., HIPAA), and scope of practice
• Demonstrate understanding of internal company/department-specific protocols, procedures, policies, and workflows
• Demonstrate fundamental knowledge of various relevant insurance programs/products (e.g., HPN; United Healthcare; Medicare; Medicaid)
• Demonstrate understanding of relevant computer systems (e.g., scheduling; practice management; records management;
  claims/billing)
• Demonstrate understanding of relevant software applications (e.g., MS Word; MS Excel; MS Outlook; EHR/EMR; CometTracker, Touchworks)
• Demonstrate understanding of available resources for equipment issues and problems (e.g., contact information for facilities,
  vendors, and fleet)
• Ensure working condition and/or maintain equipment necessary for clinical services (e.g., transportation; medical)
• Demonstrate understanding of vehicle equipment operation and maintenance (e.g., identify/report equipment issues and problems) -Demonstrate understanding of relevant medical equipment operation and maintenance (e.g., EKG; PFT; DPN; VPT; ABI; Holter)
• Translate/communicate medical terminology/information to customers in a manner that is clear, concise, and understandable
  Assess customer/patient understanding (e.g., ask questions) in order to determine what clinical services information (e.g., medical; dietary; transportation) to communicate
• Educate business partners on relevant procedures, processes, and resources (e.g., completing applications for assistance)
• Keep internal colleagues/team members/management informed of issues/information pertinent to patient care (e.g., vehicle
  problems/capabilities; resource limitations; staffing availability)
• Educate patients on relevant self-care procedures
• Demonstrate understanding of department-specific business continuity plans
• Identify and utilize relevant emergency contact information (e.g., 311/911)
• Demonstrate understanding of emergency response procedures (e.g., One Breath process; pandemic response procedures;
  utilizing appropriate chain of command)
• Test/review event/crisis management procedures and protocols to ensure effective operation
• Monitor/maintain relevant training and certifications related to event/crisis management procedures and protocols (e.g. ULearn; CPR; ACLS)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school education or equivalent experience
• Current BLS at time of hire or within 30 days of hire
• 5+ years of Medical Assistant experience
• Intermediate Word, Excel, and Outlook skills
• Knowledge of medical terminology

Preferred Qualifications:

• Current Medical Assistance certification

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.