Market Support Specialist

Vistra Corporate Services Company
United States, Texas, Irving
6555 Sierra Drive (Show on map)
April 16, 2024
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. Job Summary As a member of the Marketing team, the Market Support Specialist is responsible for communicating, reporting, and resolving issues across all Ambit Energy markets. The Market Support Specialist is also responsible for preparing minutes for daily meetings as well as creating and presenting trainings for the team. Job Description Key Accountabilities: * Must understand all transactions/billing for assigned markets. * Identify and implement process improvement measures, work with the team to maintain and improve quality measures, build a culture of continuous process improvement. * Ensure all items assigned to the market support inbox are worked in a timely, efficient and accurate manner. * Communicate all issues effecting customers to Customer Care and issues affecting consultants to Consultant Support. * Help develop and present on-going trainings. * Document all issues/improvements for resolution/change implementation. * Act as subject matter expert for transaction related questions internally. Education, Experience, and Skill Requirements: * 1 year related work experience * Bilingual (English/Spanish) preferred * Proficient of Microsoft Office (Excel, Word, Power Point, Outlook). * Must be available to work Monday - Friday 8:20 A.M. - 5:30 P.M., and Saturday 10:00 A.M. - 5:00 P.M. Key Metrics: * Consistently meet and exceed monthly Attendance expectations * Provide minimum 1 refresher training per month to keep team informed with accurate and consistent information. Job Family Marketing Company TXU Retail Services Company Locations Irving, Texas Texas We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today! If you currently work for Vistra or its subsidiaries, please apply via the internal career site. It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.