Sr. IT Enterprise APM Business Analyst

Sr. IT Enterprise APM Business Analyst

Are you passionate about driving efficiency and performance in the dynamic world of oil and gas operations? Do you thrive on the intersection of cutting-edge technology and industry expertise? If so, we invite you to become a key player in our team!

PEMEX Deer Park is a highly complex refinery located 18 miles east of Houston in Deer Park, TX. It is part of the Pemex group, a fully integrated oil company in the Americas, working across the entire value chain: exploration, production, industrial processing/refining, logistics, and marketing. The refinery’s rated capacity is 340,000 barrels per day and has the feed flexibility to process multiple grades of crudes to produce the high-quality transportation fuels the world needs. The Pemex site is co-located with other 3rd party chemical facilities, allowing for further integration and optimization of the refinery and its products. Pemex Deer Park provides a diverse and inclusive work environment that employs approximately 1000 employees with another 1000 contractors on site. We set high standards of performance and ethical behaviors and offer challenging and fulfilling job opportunities in several fields. We take great pride in our ability to ensure the health and safety of our workers and the environment while being a good neighbor and positively impacting the local community where we work.

Best-in-Class Benefits and Perks:

We value our employees’ time and efforts. Our commitment to your success is enhanced by competitive compensation depending on experience and an extensive benefits package including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided.
• Robust retirement planning: 401(k) plan available with employer matching.
• Financial security: Life and disability insurance for added protection.
• Flexible financial options: Health savings and flexible spending accounts are offered.
• Well-being and work-life balance: Paid time off and 9/80 Flexible Working Schedule, including limited ability to work remotely.

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

We seek a Sr. IT Enterprise APM (Asset Performance Management) Business Analyst to support the IT Enterprise Digital Solutions Manager to drive alignment between IT and the business, including working with a variety of teams leading activities and projects related to RBI (Risk Based Inspections), RCM (Reliability Cantered Maintenance), OTM (Operator Technical Monitoring), LTPTM (Long Term Proactive Technical Monitoring), RCA (Root Cause Analysis), and Predictive Analytics. You will be expected to find daily continuous improvement opportunities, including understanding their business processes, requirements, and use of each application. You will also assist in project planning, coordination with vendors, and follow-up on support efforts our remote support teams are giving. From a site perspective, you will link the business and our different IT teams, translating business needs into technical solutions. Additionally, you will establish best practices for IT applications at the site. As an ideal candidate, you must seek to understand the Refinery business, Oil and Gas practices and feel comfortable working in a Plant-type environment. Creativity and customer-centric attitudes are fundamental to this role.

To be successful, you must have:        

·        Understanding of common applications used at a Refinery

·        Understanding of applications and processes where Value can be created

·        Strong technical abilities in application design, configuration, implementation, and support

·        Should have working knowledge of RBI (Risk Based Inspections), RCM (Reliability Centred Maintenance), OTM (Operator Technical Monitoring), LTPTM (Long Term Proactive Technical Monitoring), RCA (Root Cause Analysis), and Predictive Analytics

·        Understanding of standard business processes in a Refinery or the Oil & Gas industry

·        Understanding of key ‘pain points’ in typical IT Applications environment

·        Ease / Proficiency in understanding complex business processes and translating them into technical solutions.

·        Experience developing “how to use” type documents

·        Experience creating an applications inventory and portfolio

·        Team leadership skills: able to lead, communicate, and interact with offsite Support teams

·        Experience having worked in similar roles or environments

·        Comfortable working at a refinery or working in similar plant types.

·        Strong communication skills (written and verbal) among IT, digital, and business stakeholders  

·        Comfortable in a multi-tasking type environment

Preferred Experience in the following software:

• Operator Technical Monitoring (Intellatrac / Aveva – Mobile Operator)

Your responsibilities as the Sr. IT Enterprise APM (Asset Performance Management) Business Analyst will include:

Stakeholder Management

• Interacts with business stakeholders, their engagements/projects, understanding needs and / or requirements
• Represents Health, Safety, Security, and Environmental team needs to be incorporated into the overall Enterprise Architecture
• Handles and manages a portfolio of Applications within the mentioned Teams
• Actively participate in Business and IT team discussions, bringing in best practices to and from the site

Value Generation & Protection

• Maintain & support portfolio of Applications
• Define when to purchase (OTS), use current application, or internal development.
• Work with businesses to define and document business processes
• Lead any new application projects, deployments, and enhancement
• Contribute to the creation of knowledge-based articles used for Support
• Lead the offsite Applications Support teams
• Vendor management and engagement
• Contract management, license management
• Understand, plan, and deploy application upgrades/patches
• Contribute to budget management for Applications – control spend
• Definition/control of Application Support Desk KPIs
• Define / Modify end-user service model – escalations, levels of service, feedback from end users
• Contribute to IT communications – prepare and communicate for specific applications working with IT Operations lead
• IT Policies and procedures – define, deploy, and enforce the correct use of applications.
• Interact with all IT Teams – coordinating daily activities and projects

Join Us in Shaping the Future of Energy!

If you're ready to significantly impact the oil and gas industry and drive innovation in enterprise IT management, we want to hear from you! Apply now to join our team of industry leaders, innovators, and problem solvers. Together, let's pioneer the future of energy exploration and production! 

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.