Senior Project Manager

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!

Outcomes and Activities:

Overall Project Management

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Manages projects using CAC processes.
• Develops detailed project plans/schedules based on scope, resources and budget. Manages approved project plan and holds resources accountable to interim milestones.
• Produces clear and concise deliverables such as schedules, communications, risk mitigations, testing and implementation plans.
• Facilitates meetings and produces detailed meeting minutes
• Implements agreed upon scope according to schedule.
• Transitions process to operational owners at the end of the project smoothly.
• Understands and uses critical thinking and professional judgement/experience on hot to use steps in the methodology to accomplish goals effectively
• Manages project costs and reports to key stakeholders as appropriate.
• Manages risks and issues and develops appropriate contingency and mitigation plans.

Monitor and Control

• Conducts ongoing monitor and control activities including: Managing Risk/Issues, Managing Project Documentation, Performing Change Control, Managing Project Status and Schedule, Managing Project Resources and Managing Decisions.
• Manages changes to project scope, resources and cost.
• Partners with the Project Sponsor and Products Team to clearly and objectively analyze opportunities to identify and improve performance or manage risk.
• Directs and monitors project assignments; escalates to leadership appropriately.
• Provides timely status of project work through clear, accurate and concise updates and meetings.
• Maintains accurate and informative project information in central project repository.

Leadership

• Acts as a role model to more junior members of the PMO. Mentors and coaches on project management best practices and following the Credit Acceptance methodology.
• Leads efforts to improve processes within the PMO and collaborates cross functionally to improve adjacent processes.
• Actively participates in department efforts to increase team building and improve employee engagement.
• Actively participates in team meetings and presents as a role model for professionalism and project management expertise.

Competencies: The following items detail how you will be successful in this role.

• Facilitation Techniques: Organize, support and/or conduct workshops, meetings, presentations specific to the objectives of each, problem to be solve, and needs of the audience.
• Impact Analysis: Understand the rationale behind and how changes impact the enterprise and/or applications and across the technical ecosystem.
• Risk Management: Conducting risk management planning, identification, analysis, response planning, and controlling risk on a project.
• Schedule Management: Performing the work required to manage the completion of the project on time. Where necessary, apply Agile schedule management techniques, including sprint planning, release planning and iterative delivery to ensure that project milestones are met on time.
• Stakeholder Communication: Effectively communicate project progress, risks and changes to stakeholders using Agile and SAFe reporting methods, such as burndown charts, velocity and Program Increment (PI) objectives.
• Communication and Active Listening: Organize, support and/or conduct workshops, meetings, and presentations specific to the objectives of the project and the needs of the team. Utilize the CAC best practices to facilitate good communication. The art of Active Listening is key to every role. Therefore, seek to understand what is being said as well as the surrounding context. Interpret non-verbal communications well.

Requirements:

• Bachelor's degree or equivalent experience
• 7+ years experience in project management
• 7+ years experience in process evaluation and process improvement
• Experience presenting to leadership

Preferred:

• 7+ years experience with Microsoft Office Suite (including MS Project)
• 7+ years experience with IT Projects
• PMP Certification
• Experience in the Financial Industry
• Experience with Agile and/or SAFe methodologies
• Demonstrated proficiency in Agile methodologies such as Scrum, Kanban or Lean, including facilitating Agile ceremonies, managing Agile team, and promoting Agile values and principles.
• Experience with industry project management tools
• Proficiency in Agile project management tools like Jira, Trello or similar software for tracking work, managing backlogs and visualizing progress.

Targeted Compensation: $123,000 - $133,000 base salary + an annual bonus plan

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b/ H-4 or F-1 OPT visa holders.

#zip

#LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents: Please click for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.