Work Control Dispatcher II

Facilities and Business Operations:

The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard of service.

Please visit us at: or Facebook and Instagram: UCF Facilities

The Opportunity:

Join our dynamic team to provide essential customer service support as part of the 24/7 Facilities Operations Work Control Center. The Work Control Dispatcher II is responsible for providing prompt service and responding to requests from customers and staff, including emergencies and unforeseen situations. This role involves ensuring superior customer service while representing the University, specifically Facilities & Business Operations.

Responsibilities:

• Process, prioritize, validate, and distribute all incoming work requests for main and branch campus buildings, including residence halls and apartments.

• Dispatch work to various zones, teams, or groups within the Facilities & Business Operations Department, balancing urgency with routine demands.

• Coach, train, and mentor Work Control Dispatcher I's on job assignments, standards, and customer service.

• Ensure accurate data entry of work orders into the Integrated Work Management System (IWMS) and review work orders for completeness and accuracy.

• Audit incoming and outgoing phone calls to ensure SOP compliance and superior customer service.

• Monitor parameters of critical facilities and respond to out-of-limit alarms, notifying appropriate personnel as necessary.

• Take charge of WCC communications during after-hour emergencies, coordinating the response until the arrival of the Unit Leader or designee.

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

Preferred Qualifications:

• Ability to communicate in conversational English in order to work effectively with customers and team members, operate electronic equipment (iPod Touch for AiM PM checkpoints), comprehend standard safety procedures, and utilize telecommunication devices.

• Ability to accurately interpret and use facility contracts relevant to tasks.

• Demonstrated leadership abilities in a diverse work environment, including coaching, leading, and motivating teams.

• Proficiency in preparing reports, inspections, and documentation.

• Ability to maintain confidentiality and address sensitive matters appropriately.

• Knowledge of applicable safety regulations and trades classifications.

• Proficiency in communication and use of electronic equipment.

• Experience in facilities management within large complex organizations.

• Understanding and application of guidelines, regulations, and policies.

• Proficient use of Microsoft Outlook, Word, PowerPoint, and IWMS.

• The ability to update IWMS work orders accurately and effectively to maintain a comprehensive history of work completed.

Health Assessment Required:

UCF policy requires completion and passing of a physical exam for this position.

Additional Application Materials Required:

Two (2) professional references from current or previous supervisor/manager.

Special Instructions to the Applicants:

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide .

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on to view the President's Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.