Director Technology Services

Vendor Relationships:

• Build and maintain relationships with technology vendors. Propose and negotiate cost-efficient contracts.

About You

• Bachelor's degree in computer science, Engineering, Hospitality or related field from a four-year accredited college or university required.

• An equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.

• Seven (7) years progressive hospitality technology management experience and three (3) years' senior level experience leading IT operations within the hospitality or entertainment industry required.

• Management experience and strong understanding with server technologies and implementations, cloud management, networking, low voltage, Microsoft 365, Active Directory, DNS, DHCP, IP phone systems, point of sale, ticketing technology, food and beverage solutions; along with the integrations across these systems is required.

• Further management experience with business intelligence, customer relationship management, sales and catering or events is a plus.

• Pre-Opening and implementation experience highly preferred.

• Track record implementing digital solutions to improve business processes and relationships between customers and employees is ideal.

• Multi-property and/or regional management experience required.

• Demonstrate management knowledge of system, application, and network maintenance.

• Proven strong leadership and people management skills required with positive motivational and collaboration emphasis; communicates effectively, overcomes resistance, and builds commitment.

• Strong analytical skills for evaluating and implementing technology solutions or systems.

• Demonstrate working knowledge of hospitality technology operations compliance, regulations, best practices, procedures, and structures.

• Demonstrate advanced skill in creating and maintaining performance metrics for measuring IT program effectiveness. (e.g., service desk metrics)

• Exhibit excellent project management skills and proficiency in project management tools. Proficient in Teams, SharePoint, Power BI & all Microsoft Office Suite applications.

Core Competencies:

• Demonstrate flexibility and adaptability to respond to new information, changing conditions, or unexpected obstacles.

• Demonstrate advanced conflict management skills to resolve challenges in a positive and constructive manner to minimize negative impact.

• Proven experience partnering and collaborating with all levels of an organization to develop networks, build alliances, engage in cross- functional activities and find common ground with stakeholders.

• Demonstrate ability to communicate technical concepts to both technical and non-technical audiences.

• Exhibit sound business ethics/integrity and a commitment to corporate responsibility.

• Demonstrate critical thinking-using logic and reasoning to identify the strengths/weaknesses of alternative solutions and approaches to problems.

• Demonstrate stability-the tendency to handle stress, maintain an even temperament and demonstrate confidence across most situations, while ensuring transparency within the company, in a fast-paced, multi-task, and high-pressure environment.

This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Howard Hughes Corporation reserves the right to change or modify job duties as necessary based on business necessity. The compensation for this position is $185K annually plus benefits.

NOTICE TO THIRD PARTY AGENCIES

Please note that Howard Hughes Holdings does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHH will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, HHC explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes Holdings.