Student Information Systems Manager (Hybrid)

The University of California, Merced is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is $102,300 - $197,700. The budgeted salary range that the University reasonably expects to pay for this position is $135,000 - $145,000.

The offical Work Modality for this position is "Hybrid". However, for an extremely well-qualified California resident, a "Remote" option may be negotiable (especially if within a 3-hour driving distance to UC Merced.

Earliest posting close date is May 19th, however, applicants will be reviewed and may be intervied as they apply.

The University of California, Merced, is the newest of the University of California system's 10 campuses and the first American research university built in the 21st century. With more than 9,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration and professional development. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

Ranked among the best public universities in the nation by U.S. News and World Report, UC Merced is uniquely equipped to provide educational opportunities for highly qualified students from the San Joaquin Valley and throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design and supports the economic development of Merced and the region.

The Merced 2020 Project, a $1.3 billion public-private partnership unprecedented in higher education and completed in 2020, nearly doubled the physical capacity of the campus, enhancing academic distinction, student success and research excellence. UC Merced also operates the Downtown Campus Center, a $33 million, three-story administrative building located in the heart of Merced.

The university's mission of educational excellence and rigorous inquiry is powered by three schools and numerous research institutes and centers that seek scientific and social solutions for the Valley, California and the world. In partnership with UC San Francisco, UC Merced is preparing the way for a rigorous medical education program.

The course of UC Merced's evolution is piloted by a long-range strategic plan. Enacted in 2021, the 10-year blueprint is guiding how the values of equity and justice influence our pathway to earning Carnegie R1 research status, growing enrollment, upholding our identity as a minority-serving institution, and operationalizing how commitments to equity, diversity and inclusion are enacted in each campus unit.

The Student Information Systems (SIS) Manager leads a team of IT professionals to develop, implement, and administer the organization's Student Cloud initiatives. As a vital member of the Information Technology team, the SIS manager reports to the Director of Enterprise Applications and provides strategic planning, operational guidance, and implementation to campus units on innovative solutions to meet administrative and academic business needs. The candidate will champion building out Student Cloud solutions and integrations that deliver an application network that meets our faculty, staff, and students need. The candidate will work closely with cross-functional offices across IT, Auxiliary Services, Admissions, Continuing Education, Financial Aid, Registrar, Student Accounts, and Student Affairs. The candidate is also responsible for managing product roadmaps and the overall student cloud ecosystem, which includes but is not limited to Banner, Atomic, CollegeSource, StarRez, JobSub, CleanAddress, CSGOLD, Digarc, CashNet, TargetX, and maintaining various modules within the products i.e., admissions, general, student, audit, planner, financial aid, learning management, student receivables. The candidate will also work with local and managed services providers for efficient, effective, and stable operations of the Student Cloud. Technically the SIS managers will oversee reports, development, upgrades, configurations, enhancements, instances, security, databases, servers, API's and integrations. The candidate will also successfully deliver solutions to support the organization's vision and strategic direction. This role will manage and lead significant, technically complex, and critical initiatives across the organization. The ideal candidate will be a team player who oversees the team's functionality and technology, often taking on roles such as project manager responsible for overseeing all activities within the SIS ecosystem. A strategist accountable for deciding how to approach technical and operational tasks and develop a plan to accomplish them. A communicator responsible for distributing information to team members, users, and stakeholders. An organizer accountable for keeping track of and structuring various tasks, employees, users, and documents, and a goal setter accountable for following through on projects and established deliverables.

Key Responsibilities:

Responsibilities

1) Develops and maintains a profound understanding of the dynamic needs of UCM student information systems (SIS). Plans, implements, configures, monitors, troubleshoots, and provides overall architectural direction for SIS. Leads and performs SIS administration, management, and coordinate system security with managed services partners. Develops and maintains appropriate guidelines, procedures, and materials for SIS. Performs data synchronization, real-time or schedule-based, and integrates SIS via APIs and batch jobs. Works with the vendors to arrange upgrades and enhancements. Develops test plans and coordinates with key system users and other managed services providers to validate upgrades before they are installed in production.

2) Analyzes the needs of functional departments and helps to establish priorities for feasibility studies and systems design and implementation to develop new and modify information processing systems. Works closely with the Admissions Office, Registrar's Office, Business Office, Student Accounts, Financial Assistance, Student Affairs to support all the student information processing requests. Plans, coordinates, and conducts regular training programs for SIS users. Develops and maintains good relationships with vendors and service providers. Coordinates with functional departments involved in system requirements, techniques, and controls. Conducts regular stakeholder meetings, creates roadmaps and vision for the SIS.

3) Manages the coordination of activities of the department with responsibility for results in terms of costs, methods, and employees. Establishes and recommends changes to policies that affect the department. Develops and monitors operational and budget processes, staff FTE, finance, human resources, and space planning. Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees. Provide oversight and direction to direct reports in accordance with the organization's policies and procedures. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Empower employees to take responsibility for their jobs and goals. Delegates responsibility and expects accountability and regular feedback. Fosters a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity and cohesiveness, support, and working effectively together to enable each employee and the department to succeed. Provides effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of IT Leadership and Human Resources.

*LI-RM1

* Bachelor's degree in related field from an accredited institution (required); and

* 5 years of working in a complex IT organization and demonstrated knowledge of Information Technology systems and practices (required); or

* 9 years of working in a complex IT organization and demonstrated knowledge of Information Technology systems and practices (required): and

* 5-7 years of experience managing an information technology organization (preferred); and

* 4-10 years of experience training, mentoring, and motivating staff directly (preferred); and

* Project Management Professional (PMP), Six Sigma TOGAF Certified ScrumMaster (CSM) (preferred).

Critical Knowledge, Experience, and Competencies:

* Uses and applies applications of Information Technology theories and concepts to manage and provide solutions.

* Requires a broad working knowledge of the applications programming development function.

* Requires the ability to gather, organize, and analyze data in the completion of assignments.

* Ability to analyze business processes and translate business needs into requirements and solution design documents. Must be able to resolve business process gaps using standard software functionality.

* Thorough knowledge of subject area sufficient for strategic planning, technology assessment and direction.

* Demonstrates abilities as a team leader: supervising teams to create an atmosphere of trust, supporting diverse views to encourage innovation and design thinking, participate in staff recruitment and retention activities, and coaching staff including providing timely meaningful and actionable written and verbal feedback.

* Experience in the management of ongoing technology infrastructure acquisition and expansion, including the identification and integration of suitable emerging technologies.

* Ability to understand the process involved in adapting, integrating, and modifying existing programs or vendor-supplied products for use within the technical environment.

* Experienced in leading change management activities and managing their impact across the unit or department.

* Strong knowledge of configuration, change management and instance management. Experienced in leading change management activities and managing their impact across the unit or department.

* Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication.

* Manage Student-IT related projects, coordinate with project committee, and regular analysis of workstreams. Including RICE items, design, testing, documenting, training, and implementation of any enhancement of student information systems.

* Maintains a stakeholder management plan for all active Banner modules as well as develop stakeholder management plans for new solutions. Possess complete and thorough working knowledge of AR, Fin-Aid, Student, Degree Audit and student life cycle principles.

* Working knowledge of Banner workflows, process, SQL, PL/SQL, Oracle Forms, Reports, and Linux scripting.

* Functional and technical design and configuration experience with some combination of the following Banner modules in Release 8/9: Banner Accounts Receivables, Financial Aid, Student, and General.

Background check and fingerprinting will be required.

Equal Employment Opportunity:
The University of California, Merced is an Equal Opportunity/Affirmative Action employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship, sex, age, marital status, sexual orientation, gender identity or expression, disability, pregnancy, or status as a disabled veteran or Vietnam-era veteran, or other protected categories covered by the UC Nondiscrimination and Affirmative Action Policy. UC Merced intentionally promotes and maintains a discrimination- and harassment-free workplace by demonstrating it neither condones nor tolerates employment practices that discriminate against or harass any person or specific group of persons on the basis listed above. We seek candidates who will support our vision to cultivate a vibrant, equity-minded, inclusive excellence university community. When applying to UC Merced, we strongly encourage you to reflect on our Principles of Community and our 2021 strategic plan.

Vaccination Program Policy:

As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is 14 days after their first date of employment.

Smoke and Tobacco Free Policy:
The University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.

E-Verify:
All employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

Pay, Benefits & Work Schedule:
For information on the comprehensive benefits package offered by the University of California visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/