Customer Service Representative III

Who we are...

Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

What we offer...

At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its' medical records.

What we need...

This position is responsible for providing effective customer service to CIOX Health's internal and external customers in a timely manner with accurate and concise information. Tasks are performed by responding to requestors calling the Customer Service Call Center.

This is a Remote role

* Full-Time: Monday - Friday 8:00am- 6pm EST
* Comfortable working in a high-volume production environment.
* Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
* Documenting information in multiple platforms using two computer monitors.
* Proficient in Microsoft office (including Word and Excel)

We offer:
Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

Answer telephone call inquiries and promote appropriate products and services to customer Research and resolve complaints to ensure customer retention and satisfaction Paperwork generated from inbound customer service calls must be kept within 5 business days
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised
• Maintain Customer Service voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls. Preferably, all calls will be responded to and/or returned within the business day
• Maintain departmental standard of answering and resolving inbound customer service daily
• Maintain Customer Service email by responding to all emails within the same business day
• Maintain and distribute incoming faxes the same business day in which they are received
• Provide backup support on the Customer Service phones whenever needed
• Provide backup training for new hires Assist and provide support to Customer Service Supervisor Identify and report errors and quality deficiencies Identify problem areas and work on strategies that will improve the Customer Services Department
• Work with management to attain departmental goals
• Work as a team with other customer service representatives to ensure optimum customer satisfaction

• 1 year customer service environment
• Effective computer skills Ability to work varying shifts from 7AM to 6PM
• Arrive to work on time and have exceptional Attendance Record Excellent problem solving skills
• Candidate must be very organized and be capable and willing to multi-task Effective verbal, written, interpersonal communication and listening skills
• Must be able to work effectively in a fast paced call center environment
• Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers
• Detail oriented with excellent problem solving skills, imagination and patience

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.