Director - Regional Retail Pharmacy

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Regional Director, Retail Pharmacy Services will report directly to the Network Director of Ambulatory Care Pharmacy Services to establish strategic direction, set and meet financial targets, and determine resource needs for all Hackensack Meridian Health Network Ambulatory Retail pharmacy operations, including the Specialty Pharmacy. This includes management of staff, budget performance, relevant regulatory and accreditation compliance and activities, and other operational duties. Will ensure achievement and maintenance of the highest standards of quality, patient satisfaction, and service to accomplish sales goals, and manage, direct, and implement retail strategies and objectives to ensure the achievement of KPIs.

Responsibilities

A day in the life of a Regional Director, Retail Pharmacy Services at Hackensack Meridian Health includes:

• Provide leadership and oversight of ambulatory retail pharmacy teams to meet the demands of the market and set parameters to judge how efficiently and effectively the retail operations are operating and tracking against the plan.
• Assure compliance with all procedures and policies concerning all areas of quality, regulatory, security, transport, safety, and human capital management.
• Create targets and ensure performance, cost, schedule, inventory, profit, and patient satisfaction targets are achieved with risks identified and mitigated and opportunities exercised. Financial Management:
• Meet delegated sales goals and financial targets for the health system.
• Track and control unit COGS and selling expenses in alignment with business plans. Create and manage budgets and P&L.
• Review business forecasts, sales reports, and financial statements to maximize results and sustainability.
• Initiate and implement actions to maximize profits by containing expenses through improved operating and cost efficiencies. Work with pharmacy managers and finance to develop, approve, and meet financial budgets, plans, and updates. Quality Assurance, Compliance & Control:
• Generate/manage SOPs to govern compliance within the region. Ensure compliance with all state and local regulations governing the state program. Operational interface with state and local regulators.
• Track all state license and staff license/registration renewals to ensure that HMH and its employees meet all registration renewal deadlines.
• Ensure implementation and adherence to health and safety procedures. Planning & Forecasting:
• Manage and align inventory methods, levels, and cycles to local demands and forecasts.
• Develop strategic plans and objectives in accordance with the overall strategy, and execute business plans through functional reports while providing leadership, coaching, and direction.
• Identify and acquire new market opportunities. Human Capital Management & Development:
• Coach, develop, and mentor direct staff. Conduct performance reviews; develop growth plans; interpret, implement, and support employee-related policies, procedures, and programs. Assign projects/tasks to direct staff.
• Recruit, train, develop, reward, and recognize personnel to achieve targeted strategies and goals. Develop plans to ensure that each employee receives ongoing training on an annual basis.
• Ensure that all staff embody and project HMH's values and focus.
• Create and align labor to sales/productivity plans. Monitor and review the performance of staff and organize performance evaluations, coaching and other measures as necessary.
• Encourage and support a culture of compliance with all state and local regulations and HMH policies and procedures.
• Assess and assist in upgrading the management talent base within retail operations to achieve growth and meet HMH needs (i.e., reduce cost, patient wait times, and satisfaction). Communication & Coordination:
• Report and present financial and operational results to the Pharmacy Executive Leadership Team regularly, including monthly operating reviews.
• Assure timely and relevant communications to and from all levels. Responsible for establishing systems that would enhance intra- and inter-departmental communications.
• Establish interfaces with business units to assess customer needs and assure accurate project or program technical direction for operations engineering and manufacturing.
• Collaborate with other HMH Leaders (i.e population health, clinical managers, key medical providers, etc) to determine how operational planning can contribute to the long-term strategic operations of the company by planning the activities that contribute to the overall goals of the organization.
• Assist in developing product roadmap, new product/service launches, and product/service testing.
• Create a positive culture and facilitate communication between employees and departments.
• Other duties and/or projects as assigned by leadership.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Pharmacy degree from an American Council for Pharmacy Education (ACPE) accredited school of pharmacy required.
• Minimum of 7 years of pharmacy experience.
• Minimum of 7 years of managing a hospital-based Ambulatory retail or specialty pharmacy.
• Skilled in strategic planning and process improvement/change management.
• Must have experience managing teams of people.
• Skilled in providing leadership and oversight of an entire operational unit (i.e., region, division).
• Skilled in P&L management and reporting. Ability to forecast and execute on plan.
• Knowledgeable in methods to assure compliance with all procedures and policies concerning all areas of quality, regulatory, security, transport and delivery, safety, and human capital management.
• Knowledgeable and proficient in Google or Microsoft products such as Word, Excel, PowerPoint, and Outlook sufficient to maintain documents, prepare spreadsheets, perform analytics including charts and graphs, and craft presentation material.
• Ability to drive to multiple work sites without assistance or accommodations.
• Ability to multi-task, problem-solve and respond with a sense of urgency in a fast-paced environment.
• Ability to communicate effectively, both oral and written and build and maintain collaborative working relationships with internal and external stakeholders.
• Ability to demonstrate self-directed and self-motivated work style. Make effective and timely decisions with confidence.
• Ability to navigate through tough decisions and deadlines with a sense of urgency and confidence.
• Ability to resolve disputes.
• Ability to develop and articulate strategic plans, objectives, and forward-thinking approaches to new ideas and changes in regulatory requirements.

Education, Knowledge, Skills and Abilities Preferred:

• PharmD.

Licenses and Certifications Required:

• NJ Pharmacist license is required within 90 days of hire.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.