Technical Project Manager

The Technical Project Manager will be responsible for providing leadership and direction on all assigned implementation tasks. They are responsible for testing, coordinating resources, provisioning management, and documenting results for "go-live." This position will ensure overall progress of assigned projects from assignment to implementation. They will review and provide consultative advice to management on all project aspects to secure buy-in. They are responsible for monitoring daily tasks and project assignments in progress, ensuring project schedule is being met. They will meet the highest standards of operational excellence, delivering on-time, with high quality, and with high degrees of customer satisfaction. They must ensure project is ready for implementation make sure everything is running as expected. They must complete project documentation and ensure hand off to production runs smoothly. This role will identify project risks and develop contingency plans for these risks.

Essential Duties:

• Continually build internal relationships with departments or business segments to facilitate cooperation and project completion
• Passion for learning new technology and keeping up-to-date with products and services
• Assist with maintaining established standards and approaches for each project (e.g. status reporting, issue management, change control, etc.) and communicating to team members and stakeholders
• Provide management with status reports detailing status and timelines throughout assigned project
• Continuously monitor tasks and project assignments in progress, ensuring project schedule isbeing met and schedule changes are addressed and communicated by established deadlines
• Communicate any schedule changes to affected parties
• Ensure project is ready for implementation and thoroughly documented and completed
• Work collaboratively with customers, partners, and vendors to accomplish project tasks
• Provide quality customer service that exceeds customer expectations and improves level of service being provided

Project Testing and Implementation

• Leads activities involved in testing and implementation of projects or project tasks
• Review test results with management and end users, securing confirmation that test findings meet expected results
• Observe and monitor activities when project is implemented to ensure all problems and issues are identified and resolved
• Participate in establishing implementation plan and timeframe for testing adjusting schedule as necessary

Problem Resolution

• Respond with a sense of urgency to problems escalated to employee's level
• Place the highest priority on providing quality customer service by overseeing all activities ofstaff, ensuring the unique needs of customers are met
• Ensure quality resolution and thorough and accurate documentation of customer issues
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences ofproblems

The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents.

Education:

• Bachelor's Degree from an accredited college or university with major coursework in business, computer science or a related field
  • Equivalent work experience in a similar position may be substituted for educational requirements

Experience:

• Minimum of two years increasingly responsible project management experience required with an emphasis on technical capabilities
• Experience with 911 call routing testing and troubleshooting and/or NextGen 911 implementations preferred
• Intermediate knowledge of Office Suite and SharePoint
• Ability to learn new technology and strong technical aptitude
• Strong organization and ability to manage multiple competing priorities
• Curious and quick learner
• Comfortable working in a dynamic and fast paced work environment
• Project Management Professional (PMP) certification preferred

Benefits & Compensation

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond- tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances,identityprotection and more! Apply today to join us inwork worth doing!

The starting salary is anticipated between $55,000 and $73,900 to start and will be commensurate with experience.