IT CRM Admineloper Architecture & Configuration

The CRM Admineloper will lead the design and configurations of CertainTeed / Saint-Gobain Information Technology and Salesforce.com declarative initiatives, providing industry best practices around force.com technologies and beyond.

This candidate provides a thorough understanding of high-tech innovation force.com technologies, including managed package deployments and configurations for Sales Cloud, Service Cloud (Classic and Lightning), Experience Cloud, Marketing Cloud, and bi-directional Integrations into SAP. This role shall manage all relationships with CRM customers internal and external to support Sale, Service and Marketing cloud implementations and will be the liaison for CRM team and other technologies utilized at CertainTeed. This role will be responsible for supporting all business units at CertainTeed and shall work with all stakeholders as projects are initiated for CRM Salesforce.com.

A preferred candidate must have technical skills around force.com architecture, good working knowledge of Sales, Service and Marketing cloud including (IP Warming, Email campaign configuration, sender authentication package, To and from domain management) Sales and Service Cloud Integration into ERP technologies such as SAP or Oracle ERP. The candidate must have exposure to Integrations to and from internal portals to Salesforce.

• Direct the Salesforce configuration initiatives for the projects and incidents by working independently or with peers in Sales, Service and Marketing Cloud.
• Work with cross-functional teams and management to develop road maps to transition to the future state for lightning conversion of existing Salesforce instances.
• Contribute towards the goal of improving business performance through enterprise solutions and capabilities, such as Salesforce lightning connect, Salesforce Marketing connect, custom metadata management and data integration from ERP systems.
• Oversee and aid team members in force.com configuration activities, including data modeling, data transformation and salesforce.com reporting and dashboard development all in the lightning framework.
• Provide oversight for all incidents and recommend optimization for all business units.

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products .

• Bachelor's degree or relevant experience in the required field
• 6+ years of information technology experience with significant business exposure on development and configuration activities in force.com
• 7+ years of experience in CRM technologies
• 5+ years of experience in Manufacturing industries
• Knowledge of industry trends is preferred
• Agile experience is preferred
• Experience in Manufacturing / Building Materials is preferred
• The ability to communicate complex analysis in a clear, precise, manner is required
• Previous experience in Salesforce Sales, Service and Marketing automation is required in lightning and classic frameworks

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.