Lab Instrument PCs - Support Engineer

Lab Instrument PCs - Support Engineer

Cognizant Technology Solutions in LSMG is seeking for a Lab Instrument PCs - Support Engineer who could join our team of Engineering professionals in a permanent role. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you!

Job Location: Foster City, CA

Roles and Responsibilities:

Primarily the Level 2 support.
Helps maintain the health of the currently released systems in the production environment, ensuring system performs its intended functions accurately and reliably.
Provides end-to-end support for tickets requiring system change; for example, requirements gathering, documentation updates, development, system configuration, validation protocol/script development to validation execution.
Responsible for follow existing client support processes and procedures, applying organizational compliance practices and relevant regulatory requirements. Required to be on-site resources.
Responsible for answering support calls from the user community through phone, email, text, and face-to-face, to answer application usage questions, investigate application behavior, and determine if the issue is a:
1) System use, system behavior, or documentation issue requiring additional training to provide understanding of system functionality, and/or updates to documentation to resolve.
2) System administration issue - user privileges, paths, product specification and analysis, directory maintenance, background/scheduler server, log files
3) System functionality enhancement change request - functionality not in system, system not behaving as desired, new functional addition requests.
4) Report issue requiring updates to a system report and /or associated report routines.
5) Technology, hardware, desktop, network issue or failure
6) Business concern requiring a management or technical decision which cannot be resolved by changing system.
For the above issue types, the expectation is to resolve or follow processes to resolve 1 through 4, and to notify the proper individuals to resolve 5 and 6.
For requests not able to be addressed immediately (especially #3 and #4 of the above), will enter support 'tickets' into client support systems for tracking, prioritization, and manage to closure.
Assists in the establishment and application of best practices in support management activities, both in the support systems used to track and manage support requests, and in making recommendations to improve the actual processes used to execute the client support life cycle, from user requests for change to deployment of that change.
Assists in the establishment and application of best practices in change management, including how changes are approved and implemented, and how objects are tracked, managed, and promoted.
Communicates to client management regarding system status, concerns, and ideas for continued improvement of the systems supported.

Required Qualifications:
Required to be onsite resources in laboratory setting.
Requires at least three years of experience in the above activities

Salary and Other Compensation:
The annual salary for this position is $70K-130K depending on experience and other qualifications of the successful candidate.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant
Cognizant (Nasdaq: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or .

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : May 02 2024

About Cognizant

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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