Position Details
Summary
Operating Title |
Learning Space Technologies Manager |
Long Classification Title |
Information Technologist III |
Campus Location |
Plymouth |
Department |
UNH Learning and Collaboration Space Technology |
Summary of Position |
This position serves as the Manager of Learning Space Technologies/ Plymouth State Campus. As such, they are responsible for the reliable operation of 4 important services:
- Classroom Support
- Equipment Loan
- Digital Signage (hardware/ technical only)
- Special Event execution.
In support of these services, the manager of
LST/Plymouth oversees all aspects of designing/ installing/ updating, training users on the appropriate packages of classroom technology for 119 classrooms. In addition, the position coordinates the execution of
PSU events held both on and off-campus using staff, contractors, and students. |
Acceptable minimum level of education |
Bachelor's |
Acceptable minimum years of experience |
3-5 years |
Additional Job Information |
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Posting Number |
PS4596FY24 |
Other minimum qualifications |
- Bachelor's degree and four years of experience in information technology field, Associate's and six years, or combination of education and experience equal to eight years.
- Broad knowledge of several areas of information technology and thorough knowledge of specialty area as required by employing unit.
- Overall information technology skills as required by employing department/unit.
- Organizational skills and effective oral and written communication skills.
- Supervisory ability.
- Excellent customer service skills.
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Additional Preferred Qualifications |
- Experience in Higher Education.
CTS, CTS-D or CTS-I certifications.- Banner or Workday, Canvas, Database and web development skills/experience are desirable.
- Valid driver's license.
- Excellent interpersonal skills.
- Ability to multi-task/balance multiple priorities.
- Experience using independent judgement to solve related technical issues.
|
Salary Information |
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off. |
Quicklink for Posting |
https://jobs.usnh.edu/postings/60889 |
Percent Time Information (FTE) |
1.00 |
Grade |
23 |
EEO Statement |
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status. |
Institution Information |
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction.
UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
The
UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:
https://www.unh.edu/hr/diversity-resource-guide |
Posting Details
Posting Date |
05/03/2024 |
Open Until Filled |
Yes |
Closing Date |
|
Posting Open to Internal Candidates Only? |
No |
Interested Internal Candidates Exist? |
No |
Job Category |
Salaried Staff (Exempt) |
Appointment Type |
Regular |
If TERM position provide projected end date |
|
Equipment/Instruments |
- Repair and maintenance Low-Voltage Electronics
|
Drivers License and Physical Requirements. Please check all items that apply. |
None applicable |
Duties / Responsibilities
Job Duties
Duty/Responsibility |
- Responsible for the uptime of audiovisual systems in 119 classrooms.
- This will involve many tasks including but not limited to: Monitoring health of classrooms with remote monitoring tools like Crestron Fusion, watching TeamDynamix Ticket Queues, handling classroom emergency reports via Help Desk and Teams Chat.
- Responding "just-in-time" break/fix at times to classroom emergencies and attempting ITSM practices to restore teaching via viable workarounds.
- Maintain statistical data on classroom incidents and problems.
- Responsible for being problem coordinator for classroom issues not resolved at first contact. Responsible for notifying end users and work groups of identified service outages and reports service resolutions.
- Responsible for annual projects to replace equipment in sets of classrooms up for routine scheduled annual replacement.
- Carry project from analysis/ design through project phases of procurement/ vendor negotiations to installation, work with PSU facilities teams and IT Teams, to commissioning, training, documentation, and post installation project evaluation.
- Responsible for training, professional development, and supervision of staff in their efforts to support the LST services.
- Supervise staff/ prioritize projects and efforts/ schedule coverage/ performance evaluations.
- Satisfy documentation needs, such as creating documentation to accompany implementation of new or modified equipment or classroom equipment operation; ensures quality and consistency in documentation; writes and edits sophisticated documentation, which may be highly technical, in a format understandable and helpful to clients.
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Duty/Responsibility |
- Responsible for design, delivery and production of campus live in-person, hybrid, and virtual events to include possible cross-rent, contracting, load in, set up, operate, strike equipment.
- Typical equipment includes wired and wireless microphones, loudspeakers, signal processing/ amplification, video display screens, projectors, audio, and video monitors, recording equipment, mixing consoles.
- Events are typically for university functions such as meetings, celebrations, conventions, presentations, and news conferences.
- These duties include coordination and supervision of technicians, student staff and contractors. Assure timely payment of contractors.
|
Duty/Responsibility |
- Oversee small projects; installations of technology to help departments who need technology updates and upgrades.
- Consult, design, procure, install, train departments.
- Typical small projects include an LCD TV for a digital sign installation, conference room display/ sound bar/camera/mics.
- Consult with departments on other technology needs such as sound and video reinforcement in larger spaces.
- Coordinate vendor installations as appropriate.
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Duty/Responsibility |
- Become fluent with the equipment checkout software WebCheckout and maintain the equipment loan service.
- Assess new loaner needs, retire old loaner items, maintain reliable fleet of loaner items.
- Oversee and optimize the process of the equipment check-out and check-in process.
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Duty/Responsibility |
- Work on workplace culture of a high-performing team of skilled technicians with high morale.
- Responsible for own training and maintenance of Avixa CTS (and other appropriate) certification.
- Promote the constant improvement and skill acquisition for staff.
- Promote collegial atmosphere with other teammates from LST, Endpoint Engineering, Help Desk, and ET&S staff.
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Supplemental Questions
Required fields are indicated with an asterisk (*).
What date are you available to begin working? (Open Ended Question)
Documents Needed to Apply
Required Documents
- Resume/Vita
- Cover Letter
Optional Documents
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