Business Technology Manager

The Community
This nearly 40 square mile City is ideally situated in north San Diego County with an approximate population of 115,000. It offers a great climate, beautiful beaches, lagoons and abundant natural open space. World class resorts, family attractions, well-planned neighborhoods, a diverse business sector and a charming village atmosphere combine to create the ideal California experience.

The City of Carlsbad embraces diversity, equity and inclusion in the workplace and recognizes the vital relationship of a culturally diverse, engaged work environment and innovative excellence. A diverse, equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal.

The Position
This role involves technical implementation and cross-functional collaboration with Police, Fire and Information Technology partners to meet the business goals in a complex environment. The candidate is expected to be self-motivated, proactive and solution-oriented. They must be willing to mentor and challenge their staff, lead technical projects, assist team members in meeting their individual goals and to promote a positive attitude and work culture. The Business Technology Manager has overall accountability for the work of their team, supporting, coaching, and mentoring their staff in their diagnosis and root cause analysis techniques. The candidate is expected to find proactive, strategic solutions for issues that arise.

Under the direction of the Assistant IT Director, the primary purpose of the Business Technology Manager is to perform highly responsible administrative and technical work in the planning, development, and operation of municipal information systems in an assigned major service area.

Those filling this role will be embedded into their assigned service area and work closely with senior management in their assigned service area to fully understand their business needs, identify options for improving business systems and bridge the needs of the business through technology solutions.

This role will also be responsible for ensuring that business processes and technology solutions are implemented according to strategy set by the Information Technology Director while also considering broader city objectives and available resources. The Business Technology Manager will supervise the work of professional and technical staff involved in a variety of information system technology activity.

A detailed background investigation of the candidate's history and suitability for employment will be conducted. This investigation includes a lie detection polygraph screening.

Performs the role of liaison between the assigned major service area and the Information Technology Department, developing and maintaining effective working relationships.

Makes recommendations to management and other staff regarding the use of technology and processes to provide solutions for business needs ensuring solutions are considered from an enterprise perspective.

Conducts short and long range planning for the assigned service area and works with Information Technology leadership to incorporate the assigned major service area's plans into citywide short and long range planning.

Plans and establishes the strategic plan and/or roadmap(s) to fulfill the business technology needs of the assigned area that is consistent with strategy set by the Information Technology Director while also considering broader city objectives and available resources.

Ensures support and/or leads the development of technology strategies and initiatives that integrate the goals of the assigned major service area.

Researches and analyzes appropriate technology and processes to resolve business problems.

Obtains necessary project input and approvals with senior management of assigned major service area and ensures that new technology initiatives are requested as part of the city's Strategic Digital Transformation Investment Program (SDTIP).

Recommends and implements policies, procedures, and standards relating to information system and technology activities in their assigned major service area.

Provides technical guidance and assistance in the development and implementation of business systems and applications.

Performs the role of lead or supervisor; assigns work; distributes workload; authorizes timesheets; approves vacation requests; assists in recruitment processes and conducts performance evaluations.

Manages technology projects in the assigned service area.

Conducts research and performs analysis; prepare and presents reports regarding project feasibility, equipment utilization, project development, and the cost of applications.

Attends conferences, meetings or other functions representing the city and/or the major service area.

Maintains professional currency in information systems technologies, especially those that apply to the assigned service area.

Works with the leadership and staff of the assigned major service area to ensure understanding and compliance with city technology polices such as the city's data policy and security policy.

Knowledge of:

* Principles and practices of computer technology and information systems.
* Principles, practices, methods, terminology and trends in communication and data networks.
* Principles and practices of technology infrastructure development and maintenance including systems disaster recovery and data security methods and procedures.
* Principles and practices of organization, administration, budgeting and personnel management.
* Principles and techniques of systems analysis and programming; business analysis planning, requirements analysis, and solution assessment.
* Principles and practices of supervision, training and performance evaluations.
* Systems and programming, including knowledge of data base systems and languages compatible with the city's computer systems.
* Operation and applications of information processing methods, principles, and practices as related to municipal operations and management information systems.
* Research methods and techniques and methods of report presentation.
* Project management methodologies.

Ability to:

* Plan, organize and manage information systems programs and activities.
* Make decisions concerning equipment needs, scope of assignments, and allocation of resources.
* Prepare and present reports.
* Communicate effectively, orally and in writing.
* Supervise, train and evaluate staff.
* Establish and maintain cooperative relationships with those contacted in the course of the work.
* Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
* Properly interpret and make decisions in accordance with laws, regulations and policies.
* Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
* Work well under pressure to meet deadlines.

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Equivalent to a bachelor's degree from an accredited college or university with major course work in information systems or a closely related field, and a minimum of five years of progressively responsible experience in the planning, development, and operation of municipal information systems in a medium sized environment.

In addition, certain experience in the assigned major service may be required depending upon assignment.