Experience Designer - Product & Experience Design

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Visa Consulting & Analytics (VCA) team - Visa's advisory arm - provides data-driven expert analysis to issuers, acquirers, merchants, FinTech's and other partners to stay current on payment trends and consumer behaviors. The Product & Experience Design Team (PXD) makes our partners stand out by designing innovative products and best-in-class experiences that give them a powerful competitive advantage in the marketplace.

Job Description

This Experience Designer - VCA Product & Experience Design will join a dynamic team of design, research, and product experts with the purpose of helping grow our clients' businesses through a consultative approach to experience design. This individual is a strategic, full-stack experience designer with hands-on human centered design thinking, UX/UI, research, prototyping, facilitation, and strong client-facing skills. With the guidance of PXD leadership, the designer will deliver polished UX/UI artifacts and human-centric digital design expertise for our clients, as well as support RFPs and special projects.

This ideal candidate should have a strong foundation of UX/UI design principles, a keen eye for detail, and a proven track record of delivering exceptional designs that meet the needs of users and the goals of the business. In this role this designer will develop a nuanced understanding of emerging digital payment trends as well as Visa's capabilities and services to effectively leverage the right products and services at the right time.

This designer is creative, curious, and hands-on, has a bias toward action and inspires others with their vision. We are looking for a talented designer who has an innate desire to experiment with different design approaches, techniques, and tools to push the creative boundaries of the payments industry.

We believe that great design can engage, empower, and inspire users. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. Through collaboration, innovation, and a commitment to excellence, we help our clients unlock their full potential, achieve their goals, and stand out in today's competitive market.

Responsibilities

• Take part in the planning and execution of creative workshops with Research and Product. Then synthesize insights into defensible visions, frameworks, and concepts using human-centered design

• Identify user needs and translate business goal into recommendations for product and/or service

• Rapidly convert ideas into detailed storyboards, mockups, and working prototypes, meshing-together solutions/capabilities that exist within Visa or externally.

• Promote concept explorations to drive bold and innovative thinking

• Understand Visa's business model, ecosystem, and end users to effectively "connect the dots" between business and design.

• Develop a nuanced understanding of Visa's capabilities and be able to apply them to clients' business problems to actively engage with clients and co-develop meaningful solutions to address their challenges.

• Work collaboratively with internal and external partner teams to ensure alignment on goals, scope, and transparent communication.

• Collaborate with cross-functional teams, Product, Design, Research, and other functions, in the development of new products & experiences using a digital-first mindset and contemporary design techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration)

• Energize and improve the status quo using creativity and intelligent calculated risks to deliver new products and processes that surpass clients' expectations, demonstrating new methods, capabilities, and mindsets.

• Articulate the possibility, viability, and feasibility of experience recommendations.

• Conduct and/or support in-depth market testing using various qualitative and quantitative research methods.

Behavioral Skills

• Strong communication skills. This designer should be able to clearly articulate their ideas and design decisions to a variety of audiences and stakeholders including strategy, product, and technology teams as well as junior to executive's levels

• Exercises independent judgment with minimal direction from supervisor

• Able to collaborate with business partners and build upon their vision using sound design principles

• thorough, methodical, and exhibits an extreme attention to detail

• Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects

• Self-starter who brings energy and enthusiasm to the work environment

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

* 4 years of work experience with a Bachelor's Degree in Design (e.g., Interaction, Graphic, Visual Communications, Product), Human-Computer Interaction, or at least 2 years of work experience with an Advanced Degree (e.g. Masters/MFA/MBA, etc.)

* Experience working in design consultancies, digital product teams, or established startups which gives you a sense of how to interact with clients and collaborate with cross-functional teams.

* Portfolio Required: Please include a link to your online portfolio

Technical Skills

* 4 years of work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced Degree (e.g. Masters/MFA/MBA, etc.) - preferably working in design consultancies, digital product, or established startups

* 4 years working as a product or digital designer as part of an in-house, agency, or cross-functional design or innovation team

* Strong fluency in digital design software including Figma, FigJam, and Adobe products

* Knowledgeable in human centered design thinking, UX/UI principles, service design, and user research

* Experience in creating user experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations that communicate strategy

* Strong understanding of accessibility principles

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,300.00 to 160,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.