Sr. Manager, Digital Operations

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Sr. Manager, Digital Operations

Region: Miami, FL

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our Operations Team as a Senior Manager, Off-Premises Operations. We are seeking a dynamic and innovative Senior Manager to lead our Off-Premises Operations and Digital Restaurant Experience. This role is pivotal in developing and executing operational strategies that enhance our digital presence and off-premises services, including Digital Ordering, Third Party Delivery, Catering, Drive-Thru, and Self-Order Kiosks.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Develop and implement a comprehensive operational strategy for enhancing digital ordering experiences via App/Web platforms.
• Collaborate with the Testing and Implementations Team to create robust testing plans for new products ordered through these sales channels.
• Liaise with the Technology Team to ensure seamless integration and functionality of Point of Sale systems and Menu Content.
• Work closely with the Marketing and Digital Team to optimize Digital Menu Boards and drive promotional strategies.
• Spearhead the development of Drive-Thru operations, focusing on Point of Sale, Timers, Outdoor Digital Menu Boards, and Communications Systems.
• Monitor industry trends and customer preferences to continuously improve the digital restaurant experience.
• Lead cross-functional teams to ensure successful deployment and adoption of digital initiatives.
• Analyze performance metrics and make data-driven decisions to enhance operational efficiency and customer satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or related field.
• Minimum of 5 years of experience in operations management within the restaurant or retail industry.

What do we Offer?

• Medical, Dental, Vision, and Life Insurance
• 401K
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• Many More.....

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/M/F/D/V

• Miami, FL, USA