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RMA / MRB Planning Coordinator

Advantest America
United States, California, Lake Forest
Jun 28, 2024

RMA / MRB Planning Coordinator

Advantest Test Solutions, Inc. (ATS) is looking for an RMA / MRB Planning Coordinator to join our team in Lake Forest, CA. ATS is a leading provider of massively parallel electronic test systems that includes System Level Test (SLT), burn in and semiconductor/module tests. ATS has an exciting line of high-performance test systems that support the semiconductor industry around the world. The ideal candidate will be self-motivated, proactive, hands on and logical to work successfully in a stimulating manufacturing environment. This is an onsite position.

Essential Duties & Responsibilities

RMA Order Management:

  • Direct interface with customer, or ATS sales/BD to ensure repair purchase order is clean and meets order acceptance requirements and manage any change orders.
  • Process customer repair purchase order into company Oracle ERP
  • Work with program managers and other functions to manage order/parts to ship on time per customer requests.
  • Coordinate with production, quality, planning, and procurement for repair completion dates.
  • Generate shipping documents related to repairs (system or manual).
  • Follow all SOX requirements related to order processing and invoicing.

Formal Quote Generation:

  • Preparation of formal repair quotes requested by production team based on findings of evaluated hardware.
  • Assist with obtaining necessary approvals for repair pricing, etc.

RMA / MRB Support

  • Acquire and maintain a thorough knowledge of all products and services related to RMA & MRB
  • Generate and issue RMA numbers to customers upon request.
  • Create, update, distribute and maintain RMA / MRB reports as needed.
  • Manage backlog of RMA's / MRB.
  • Follow up on all open, outstanding, un-returned RMA's with suppliers and customers (flag when appropriate and help to determine next steps).
  • Follow up on all open, outstanding, un-returned MRB items with suppliers (flag when appropriate and help to determine next steps).
  • Attend or facilitate meetings and projects related to the RMA / MRB subject matter.
  • Overall responsibility for exceeding key metrics
  • Continuously and proactively reviews process and defines strategies to optimize process.
  • All other duties as assigned.

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