Position Information
| Posting date |
05/15/2024 |
| Closing date |
|
| Open Until Filled |
Yes |
| Position Number |
1127597 |
| Position Title |
ITC Operations Technician |
| Department this Position Reports to |
Client Services |
| Hiring Range Minimum |
$22.05/hr. |
| Hiring Range Maximum |
$27.56/hr. |
| Union Type |
Not a Union Position |
| SEIU Level |
Not an SEIU Position |
| FLSA Status |
Non-Exempt |
| Employment Category |
Regular Part time w/end date |
| Scheduled Months per Year |
12 |
| Scheduled Hours per Week |
20 |
| Schedule |
M-F, 8a-12p, 1p-5p, multiple shifts available |
| Location of Position |
Hanover, NH |
| Remote Work Eligibility? |
Hybrid |
| Is this a term position? |
Yes |
| If yes, length of term in months. |
12 |
| Is this a grant funded position? |
No |
| Position Purpose |
The
ITC Operations Technician collaborates with the Information, Technology, and Consulting Client Services teams to offer essential operational technology support across Dartmouth's campus. This role ensures effective and efficient technology interactions for students and faculty, facilitating both academic and administrative functions through robust technical assistance. |
| Description |
|
| Required Qualifications - Education and Yrs Exp |
Associates or equivalent combination of education and experience |
| Required Qualifications - Skills, Knowledge and Abilities |
- Associate degree or an equivalent combination of education and experience in a technology support role.
- Proven ability to learn and adapt to new technology and changing support demands.
- Strong capability in supporting desktop and mobile operating systems, applications, and peripherals.
- Demonstrates effective interpersonal communication skills, and ability to work collaboratively in a team-oriented environment.
- Ability to work effectively under minimal supervision in a dynamic, fast-paced environment.
- Ability to work flexible hours, including mornings, evenings, and weekends.
- Regular physical activity such as brisk walking, lifting, and occasional work from elevated positions is required.
|
| Preferred Qualifications |
- Prior experience in a technology support position, especially within an academic setting.
- Familiarity with IT service management tools and software.
|
| Department Contact for Recruitment Inquiries |
Jonathan Kulp |
| Department Contact Phone Number |
603.646.6110 |
| Department Contact for Cover Letter and Title |
Joel Vodila |
| Department Contact's Phone Number |
603.646.9050 |
| Equal Opportunity Employer |
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged. |
| Background Check |
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. |
| Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? |
Yes |
| Special Instructions to Applicants |
This position is a 12-month term position
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
https://policies.dartmouth.edu/policy/tobacco-free-policy
|
| Additional Instructions |
|
| Quick Link |
https://searchjobs.dartmouth.edu/postings/73786 |
Key Accountabilities
| Description |
Student Technology Support
* Provides comprehensive assistance with setup, troubleshooting, and support for accounts, operating systems, applications, computers, devices, and peripherals to enhance user experience and system functionality.
|
| Percentage Of Time |
30% |
| Description |
Course Operations Support
* Ensures reliable audio-visual system and computer functionality for on-campus courses through verification and troubleshooting processes.
* Delivers prompt support by answering calls and providing remote or on-site troubleshooting to restore service swiftly.
* Assists in the setup, operation, and troubleshooting of platforms for online course delivery. |
| Percentage Of Time |
35% |
| Description |
Event Support
* Manages setup, operation, and troubleshooting of audio-visual equipment for campus events, ensuring technical reliability and client satisfaction.
* Provides client consultation,
* training, and guidance on managing self-service event technologies. |
| Percentage Of Time |
25% |
| Description |
Training and Development-
* Develops and maintains expertise in key areas through ongoing training and development opportunities.
* Collaborates with colleagues to enhance collective knowledge and skills, ensuring high service standards.
* Creates and updates documentation for technical processes and solutions.
* Mentors and supports student employees to promote continuous service improvement. |
| Percentage Of Time |
5% |
-
| -- |
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others. |
| -- |
Performs other duties as assigned. |
|
Dartmouth College
remote work
May 15, 2024