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Language Access Aide

New York City Department of Transportation
$15.50 - $19.90
United States, New York, Manhattan
June 20, 2024

New York City Department of Transportation (DOT)'s hubs the Customer Service, Language Access, and Correspondence unit's (CSLACU). CSLACU is the central place for resolving customer service complaints and processing correspondence received from DOT's public facing website, Mayor's office, 311 Call Center, social media posts and hard copy mails addressed to the Commissioner. In addition, CSLACU facilitates interpretation and translation services to support DOT staff when reaching constituents with Limited English Proficiency (LEP). Local Law 30 (LL30) is New York City's language access law which improves access to City services and benefits for all New Yorkers including LEP constituents. In accordance with NYC Executive Order 120 and LL30, DOT is mandated to provide meaningful access to LEP New Yorkers, and this is done within the Language Access unit that provides interpretation and translation services to DOT staff who serve LEP constituents. The Language Access Unit is looking for a college aide/intern that will handle interpretation and translation inquiries to support DOT staff when reaching out to LEP constituents. Responsibilities include but are not limited to: Process interpretation and translation requests for DOT units; enter, review and maintain information within the Language Access Data (LAD) system; coordinate efforts surrounding document translation revisions with Language Bank volunteers; minitor and process translation requests from 311/Agency Response Tracking System (ARTS), participate at different DOT events online and in person such as Summer Streets; provide updates on daily work progress, issues, and urgent requests. Interns can expect to gain work experience in interpretation and translation services; sharpen their leadership, interpersonal, and writing skills; understand day to day operations of one of the largest NYC government agencies; learn about new transportation initiatives and how they impact New Yorkers

Minimum Qualifications

For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Preferred Skills

Bilingual or multilingual skills, excellent communication skills which include but are not limited to speaking and writing, especially with the public and upper management, willing to learn new tasks quickly and effectively, able to multitask, proactive, reliable, and able to work with minimum supervision.
Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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