ServiceNow Developer/Administrator

FedGeek is currently looking for a ServiceNow Developer/Administrator for our client. The position is a remote position.

Responsibilities:

• Install ServiceNow instance core setup and configuration and customizations.
• Contribute to roadmap and strategy presentations that align to organizational goals and resources.
• Participate in the full SDLC Requirements Gathering, Analysis, design, and coding, testing, training, and operational support using agile methodologies.
• Work with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions.
• Designing solutions to enhance IT service requests in Service Request Management module by developing JavaScript programs and workflows.
• Timely support of any implementation and performance issues reported on ServiceNow platform.
• Design and configuration of IT, Customer and Employee workflows for multiple type of changes as per the Change Advisory Board requirements as part of the Change Management modules.
• Configuration of Email Notifications and Alerts to notify users about specific activities in the system.
• Develop probes and sensors to update the CMDB through ServiceNow Discovery.
• Develop User Interfaces - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages, and other UI elements for ServiceNow modules.
• Perform environmental promotional activities from Dev to Stage and Test.
• Create monthly metric reports for IT management teams and assist with scheduling data exports to application owners.
• Designed various custom ServiceNow reports for enhancing higher level management for monitoring the performance of various support teams.
• Work with application owners to update workflow tasks and approvals for automated processes.
• Suggest best practices of ServiceNow and ITIL processes across various business groups.
• Automate maintenance of the service catalog
• Work with process owners across all ITIL process groups to manage any ServiceNow changes necessary to implement any continuous improvements needed.

TECHNICAL SKILLS:

• ITSM Tools: ServiceNow (ITSM) Development & Implementation
• Scripting: JavaScript, jQuery
• Languages: Java, HTML
• Database: DB2, Oracle, MYSQL

Qualifications

• Bachelor's degree and 10 years of experience of Master's degree and 7 years of experience.
• Experience in designing, development, and implementation of ServiceNow Platform.
• Experience working with process owners and business stakeholders to translate business requirements into functional requirements and configuration settings within ServiceNow.
• Experience working with process owners to schedule jobs, events, and triggers to manage business needs and handle background work.
• Expertise in designing, developing, and deploying configured IT, Customer and Employee workflows to automate business processes.
• Good working knowledge in Java Scripting and web technologies (JavaScript, XML, HTML, AJAX, CSS, HTTP)
• Proficient in SOA and Web Services, including REST & SOAP concepts.
• Experience managing data within ServiceNow tables, CMDB import sets, Discovery tools, Users, Groups, and roles.
• Proficient in creating Service Catalog and Request Workflow design and configuration.
• Experience in organizational change management efforts across the configuration, customer, fulfiller, user, and approver communities.
• Experience working with, and provide support for, a ServiceNow governance team.

Certifications

• Project Management Professional (PMP)
• Information Technology Infrastructure Library (ITIL v4 or v3 foundations)
• Certified Implementation Specialist (CIS) - ServiceNow

About Us

FedGeek is leading the next generation of federal consulting. Our mission is to provide passionate service to every customer. We built FedGeek to raise the bar in government contracting because excellent service should be the standard, not the exception. We value collaboration, excellence, and ownership. We hold ourselves to a higher standard and bring a rare energy and commitment to our projects. This is where passion meets mission. This is FedGeek.

Notice

Come as you are! FedGeek is an equal opportunity employer. Our employment decisions are based on business needs and individual qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. FedGeek is a progressive and open-minded company that does not tolerate discrimination or harassment of any kind.

Job Type: Full-time

Pay: $108,000.00 - $115,000.00 per year

Education:

• Bachelor's (Required)

Experience:

• relevant: 10 years (Required)
• ServiceNow: 1 year (Required)

Work Location: Remote