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Customer Service Representative - Agency Support
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![]() United States, Wisconsin, Brookfield | |
![]() 445 South Moorland Road (Show on map) | |
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Description
Looking to join a fast-paced team where work/life balance and a laid-back, fun atmosphere go hand in hand? Old Republic Surety Company is seeking a Customer Service Representative to be a vital part of our Agency Support Team in Brookfield, Wisconsin. Here, you'll find not just a competitive pay structure but a culture that blends high energy with an enjoyable work environment, making your job both fulfilling and fun.
At Old Republic Surety Company, we believe that a great work environment is key to achieving success. Our laid-back and supportive culture ensures that every team member feels valued and empowered. We are dedicated to fostering an atmosphere where work/life balance is not just a buzzword but a genuine practice. Join us, and you'll be part of a team that enjoys coming to work and leaves each day feeling accomplished and balanced.
In the role of Customer Service Representative - Agency Support, you'll dive into a fast-paced environment with key responsibilities including processing paperless and electronic bond purchasing systems for new and renewal business, cancellations, and endorsements. You'll handle preparing billing invoices, continuation certificates, policies, and cancellation and reinstatement notices for outgoing mail. You'll be the go-to person for interacting with branch and field personnel, as well as agents, ensuring smooth communication and efficient transaction processing. Additionally, you'll assist agents in utilizing our electronic bond purchasing systems and company website, retrieve credit reports for the Underwriting Department, and prepare various types of correspondence for Home Office Underwriters, including memos and branch audit materials. You'll also create new bond and credit files and perform various administrative tasks like faxing, scanning, copying, and collateral processing.
Your workweek will be Monday through Friday, from 8:00 a.m. to 4:15 p.m., providing you with ample time to enjoy your evenings and weekends. We believe that a balanced schedule is essential for personal well-being, and we've designed our work hours to reflect that commitment.
To excel in this role, you'll need a High School diploma or equivalent and a minimum of two years of related experience, or an equivalent combination of education and experience. Key skills include exceptional customer service, attention to detail, and excellent time management. We're looking for someone who is not only hardworking and a team player but also brings a laid-back attitude and a touch of fun to the job. Working as a Customer Service Representative - Agency Supportrequires one to work independently and effectively within a fast-paced environment. Proficiency with Microsoft (MS) Windows and Office products is necessary.Other skills necessary include excellent oral and written communication skills, strong organizational and accurate proofreading skills, the ability to maintain accurate records, the ability to exercise discretion with confidential information, strong attention to detail, and the ability to use a variety of office equipment. PHYSICAL AND ENVIRONMENTAL DEMANDS: ORSC partners with hard-working contractors and agents, supporting them with innovative and sometimes out-of-the-ordinary surety solutions. These long-term relationships endure because ORSC is a reliable surety advisor. It is committed to helping contractors achieve their goals by sharing expertise to analyze risk and recommend solutions that benefit all parties. WHY OLD REPUBLIC SURETY COMPANY? COMPANY BENEFITS Financial:
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Old Republic Surety Company is an Equal Opportunity Employer and is committed to maintaining a diverse workplace. |