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Customer Service Representative - Agency Support

Old Republic Surety Company
dental insurance, life insurance, vision insurance, paid holidays, 401(k)
United States, Wisconsin, Brookfield
445 South Moorland Road (Show on map)
Aug 22, 2024
Description Looking to join a fast-paced team where work/life balance and a laid-back, fun atmosphere go hand in hand? Old Republic Surety Company is seeking a Customer Service Representative to be a vital part of our Agency Support Team in Brookfield, Wisconsin. Here, you'll find not just a competitive pay structure but a culture that blends high energy with an enjoyable work environment, making your job both fulfilling and fun. At Old Republic Surety Company, we believe that a great work environment is key to achieving success. Our laid-back and supportive culture ensures that every team member feels valued and empowered. We are dedicated to fostering an atmosphere where work/life balance is not just a buzzword but a genuine practice. Join us, and you'll be part of a team that enjoys coming to work and leaves each day feeling accomplished and balanced. In the role of Customer Service Representative - Agency Support, you'll dive into a fast-paced environment with key responsibilities including processing paperless and electronic bond purchasing systems for new and renewal business, cancellations, and endorsements. You'll handle preparing billing invoices, continuation certificates, policies, and cancellation and reinstatement notices for outgoing mail. You'll be the go-to person for interacting with branch and field personnel, as well as agents, ensuring smooth communication and efficient transaction processing. Additionally, you'll assist agents in utilizing our electronic bond purchasing systems and company website, retrieve credit reports for the Underwriting Department, and prepare various types of correspondence for Home Office Underwriters, including memos and branch audit materials. You'll also create new bond and credit files and perform various administrative tasks like faxing, scanning, copying, and collateral processing. Your workweek will be Monday through Friday, from 8:00 a.m. to 4:15 p.m., providing you with ample time to enjoy your evenings and weekends. We believe that a balanced schedule is essential for personal well-being, and we've designed our work hours to reflect that commitment. To excel in this role, you'll need a High School diploma or equivalent and a minimum of two years of related experience, or an equivalent combination of education and experience. Key skills include exceptional customer service, attention to detail, and excellent time management. We're looking for someone who is not only hardworking and a team player but also brings a laid-back attitude and a touch of fun to the job. Working as a Customer Service Representative - Agency Supportrequires one to work independently and effectively within a fast-paced environment. Proficiency with Microsoft (MS) Windows and Office products is necessary.Other skills necessary include excellent oral and written communication skills, strong organizational and accurate proofreading skills, the ability to maintain accurate records, the ability to exercise discretion with confidential information, strong attention to detail, and the ability to use a variety of office equipment. PHYSICAL AND ENVIRONMENTAL DEMANDS: This position requires one to sit for extended periods of time and stand and/or walk occasionally. The position requires one to occasionally push, pull, carry, and/or lift up to 10 pounds. No personal protective equipment is required. Ergonomic equipment is available to employees. WHO ARE WE? Old Republic Surety Companyunderwrites contract, fidelity, and commercial bonds, serviced through a network of more than 4,500 independent insurance agencies. Solutions provided include bid bonds, performanceand payment bonds, and maintenance bonds for large, middle market and smaller growing contractors. ORSC consistently offers superior service and creative underwriting options in all 50 states. ORSC partners with hard-working contractors and agents, supporting them with innovative and sometimes out-of-the-ordinary surety solutions. These long-term relationships endure because ORSC is a reliable surety advisor. It is committed to helping contractors achieve their goals by sharing expertise to analyze risk and recommend solutions that benefit all parties. WHY OLD REPUBLIC SURETY COMPANY? Old Republic Surety Company offers numerous opportunities for our employees to grow and prosper. We have a culture of growth from within and we support our employees' pursuits in advancing their careers. We offer this in an open-door, collaborative workplace that encourages and rewards both teamwork and individual contributions. We want bright, passionate individuals who share our values and quest for success. To learn more about our company culture and our outstanding benefits, please visit ourwebsiteand watch thisvideo. COMPANY BENEFITS Financial: Competitive salary 401k Savings & Profit-Sharing Plan, including company match contribution Roth investment options 529 Education Savings Plan Employee Referral Bonus Program Health: Health Insurance Dental Insurance Flexible Spending & Health Savings Account options Life Insurance Vision Insurance Supplement Life Insurance Long-Term Disability Insurance Paid Leave of Absence Benefits Accident & Critical Illness Insurance Pet Insurance Work-Life Balance: 38.75 hour standard work week Hybrid work opportunities available upon completion of training Casual business attire Generous paid time-off (PTO) Paid holidays Volunteer opportunities Company-sponsored events and outings Interested? Click 'apply' and follow some very simple steps to get your resume in front of the Talent Acquisition Team. Old Republic Surety Company is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.