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Retail Operations Manager

Utah Tech University
See Position Description
medical insurance, dental insurance, life insurance, vision insurance, paid holidays, retirement plan
225 South 700 East (Show on map)
Jun 27, 2024

Position Announcement

Under the direction of the Director of Campus Store and Retail Operations, this position is responsible for assisting with the successful day-to-day operations of assigned retail operations on Utah Tech University's campus. Primary responsibilities include customer care, oversight of health and safety compliance, staff scheduling, and product availability. This position works closely with the director to develop a vision and implement strategies to meet the retail needs of campus.


  • Assists with hiring, training, and supervision of part-time employees within assigned areas.
  • Develops and maintains employee schedules in assigned areas. Ensuring staff coverage during each location's hours of operations, including evenings, weekends, holidays, and special events. Additionally, staff scheduling for product receiving which may be during closed hours.
  • Ensures compliance with food safety regulations.
  • Ensures compliance with financial policies including cash handling and financial reporting.
  • Manages vendor relations and product ordering.
  • Assists with receiving products including unloading deliveries, restocking shelves, and inventory tracking.
  • Provides a positive customer experience and resolves customer concerns in a quick and positive manner.
  • Assist in maintaining and troubleshooting point-of-sale and other technology solutions used in operations.
  • Helps develop strategies to provide excellent service, improve sales, and promote University initiatives.
  • Perform other duties as assigned.


  • High school diploma/GED required. Associates degree from an accredited institution preferred.
  • At least two (2) years' related retail management including supervisor and customer service. Grocery and/or C-store experience preferred.
  • Forklift certification and operation is required; however, no prior experience is necessary. Training will be provided.
  • Must be able to work evenings and some weekends.
  • Must be able to lift more than 50 pounds on a consistent basis.
  • Ability to communicate effectively and exercise excellent human relations skills in establishing and maintaining effective working relations with University students, employees, and the public.
  • Strong technical writing and communication skills, with good attention to detail.
  • Ability to work proactively, independently, and able to multitask on various projects.

Supplemental Information

POSITION DETAILS, COMPENSATION AND BENEFITS: Full-time professional staff (overtime-exempt) position. Annual salary of $45,000+ depending on qualifications and experience. Desired start date of July/August 2024. Excellent benefits package included that begins on start date; includes medical, dental, vision, employee assistance and wellness programs, life, disability, retirement, undergraduate tuition waivers for employees and eligible dependents, as well as paid holidays in addition to sick and vacation leave accruals. See https://humanresources.utahtech.edu/employee-benefits/ under "Benefits Summary" for more details.

ELECTRONIC APPLICATION PROCEDURES: Application review begins July 1, 2024. Submit application materials (including resume contents and contact information for three professional references) and upload cover letter electronically. If, because of a disability, you need special services or facilities in order to apply for this opening, please call the Human Resources Office at (435) 652-7520.

ABOUT THE UNIVERSITY: Utah Tech University is an open, inclusive, comprehensive, polytechnic institution, committed to exceptional student learning and success that has adopted an instructional approach of "active learning. active life" and a culture of innovation and entrepreneurship. We seek faculty and staff committed to creating an active, applied and career-oriented learning environment that is student-centered. Established in 1911 as a community college and in 2013 as a state university, our University is located in picturesque southwestern Utah, approximately 120 miles north of Las Vegas. The area is renowned for its red rocks, desert climate, over 300 days of sunshine annually, and featuring easy access to world-class outdoor recreational opportunities. Click here to learn more about the University.

Utah Tech University is a fast-growing Utah public institution of higher education, with more than 12,000 students. We offer over 250 programs, including masters, bachelors, associates, certificates, endorsements, minors, and/or emphases. We seek to recruit and retain diverse and ambitious faculty and staff who bring new ideas, possess values and career aspirations aligned with the mission and vision, and are inspired to build a premier open, inclusive, comprehensive, polytechnic university. Utah Tech University is an Equal Opportunity / Affirmative Action employer; the President and employees of the University are fully committed to Affirmative Action within its employment programs and activities. Utah Tech does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or the University's non-discrimination policies:

  • Director of Equity Compliance / Title IX Coordinator: Hazel Sainsbury - titleix@utahtech.edu, HCC 579, 435-652-7747.
  • Deputy Title IX Coordinator: Jennifer Larimore - titleix@utahtech.edu, 435-652-7731.
For further information regarding non-discrimination, please visit https://titleix.utahtech.edu/ or contact:
  • U.S. Department of Education, Office of Assistant Secretary for Civil Rights, ocr@ed.gov, 800-421-3481.
  • U.S. Department of Education, Denver Regional Office, ocr.denver@ed.gov, 303-844-5695.

The University provides key institutional information regarding Academics, Campus Safety, Student Services, Employment Laws, and other requirements per the Higher Education Act and other consumer information requirements to prospective students, students, UT employees, and prospective employees online at https://utahtech.edu/right-to-know/ and https://police.utahtech.edu/clery-act/.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification.