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Welcome Desk Assistant, Department of Campus Recreation

Wake Forest University
United States, North Carolina, Winston Salem
April 04, 2024

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

Welcome Desk Assistants are the first point of contact for Campus Recreation participants and Wellbeing Center guests. They are responsible for the daily operations of the welcome desk in the Wake Forest Wellbeing Center. This position requires effective communication skills, the ability to resolve conflict, and the ability to work independently as well as part of a team. Welcome Desk Assistants must maintain constant situational awareness of potential risks while providing an all-inclusive and welcoming environment for participants.

Job Description

Essential Functions:

  • Greet and welcome patrons

  • Answer and refer questions from patrons

  • Provide quality customer service to all individuals including faculty, staff and students

  • May assist with customer service functions including program registration and sales, locker rentals, equipment checkout, facility access verification, retail sales and inventory, etc.

  • Must be knowledgeable of Campus Recreation and Wellbeing Center programs and services at all times

  • Answer telephone and direct call

  • Perform data entry

  • Cash handling and reconciling

  • Ability to uphold and clearly communicate facility and university rules and regulations

  • Attend staff meetings and required trainings

  • Other duties as assigned

Minimum Qualifications:

  • Experience with cash handling and customer service

  • Excellent communication, time management, and organizational skills

  • Energetic and outgoing personality

  • Ability to multi-task

  • Detail oriented

  • Reliable, trustworthy and punctual

Note:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Additional Job Description

Time Type Requirement

Part time Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.

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