Product Returns Tester

Join our family

We're looking for friendly, hardworking folks to join the awesome, high-energy team to help test and evaluate the functionality of returned home and car electronics at our Charlottesville Returns Processing center. This facility serves as the focal point for sending out various large consumer electronics, such as large screen TVs and floor-standing speakers, to customers across the country, in addition this location processes all customer returns. If you haven't heard of us, we're a unique blend of things: an acclaimed, national online retailer, a family-owned business that's Virginia-based, and a community-oriented group of consumer electronics enthusiasts. We've also been recently named as one of the 2024 Best Places to Work by Virginia Business Magazine and Best Companies Group.

Great pay for great work

The base pay rate for 1st shift is $16.88/hour.

Full-time positions comes with a comprehensive benefits package including health insurance, our wellness program, tuition reimbursement, and discounts on the fun stuff we sell.

About the role

Our Product Returns testers process items that are returned and make the decision as to whether a product can be returned to stock under one of our inventory conditions to then be resold to our customers. There are several criteria that must be evaluated when making the decision regarding a returned product and this process is critical in making sure that items being returned to stock are in the best possible condition. Our Product Return Testers have extensive knowledge of products and their functionality and are able to interpret the customers return reason, and then test the gear accordingly.

Job duties include, but are not limited to the following:

Checking in customer returns

Listening for mechanical defects or distortion

Replacing missing or used accessories

Ordering and organizing accessory inventory

Cleaning and repacking the products for shipping

Using a foam machine to repack products

The ability to use a variety of testing tools

Operating automated equipment such as stock pickers and forklifts

Loading or unloading trucks

Standing, sitting, walking, and bending

Overhead reaching/lifting

Ability to navigate a step ladder/regular ladder

Lifting up to 75 pounds

Willingness to become forklift certified

Previous forklift experience is a plus