Lead, Virtual Guest Engagement

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintain a primary focus on demonstrating proper virtual guest engagement model behaviors, observing the behaviors of their team members, and achieving their own proficiently though Retail Chat Metrics

• Act as a single point of contact to assist with Guest Escalations within In-store chat teams

• Assist Chatters with handling Chat Engagements Correctly (i.e. Handoffs, Snoozing, etc.)

• Assists with Operational Tasks (Discounts, Exchanges, etc.)

• Assists with Sales Partnerships (Overcoming objections)

• Update Omni SharePoint/Yammer (Highlight Top Performers)

• Completes Chat Store - Schedule

• Document Chat Behaviors - Submit to Appropriate Store for Chat Leaders to review

• Performs Weekly Mystery Shops to identify behavioral opportunities

• Will require partnership with Guest Services, Distribution Center, and other Retail locations.

• Ability to work weekends and most holidays

• Able to work in a fast-paced environment

Education/Experience: High School Diploma or GED equivalent. 5 years of retail experience in a direct customer interactive environment required. Big Box experience is preferred. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs.

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to: applicant's education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Benefits Include:

• Medical
• Dental
• Vision
• 401(k) (full and part time eligible)
• Vacation
• Sick Time
• Flex Spending Account
• Employee Assistance Program

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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