Project and Outreach Supervisor

Central Washington University is recruiting a Project and Outreach Supervisor (Program Support Supervisor 1) to join our KCWU team in Ellensburg, Washington. This role is an important member of our team assist with program objectives and coordinate engagement with external partners for KCWU radio at the university. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $42,696 - $56,880 annually plus the awesome CWU benefits.

Who we are:

We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.

Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~10,000 students.

Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.

Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A

88.1 The `Burg is a student led, professionally managed, FCC licensed radio station that provides professional development and creative exploration opportunities for students from all majors and backgrounds. The Project and Outreach Supervisor will help foster and develop positive working relationships with organizations within CWU and the Ellensburg community as well as provide technical and creative support to students and staff in the station.

881theburg.com

What we offer:

Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave.

The Role:

The Project and Outreach Supervisor assists program objectives and coordinates engagement with external partners for KCWU radio. Initiates and processes client agreements; receives, logs, tracks, and invoices all engagement, promotion, and underwriting requests. Supervises student event support, video production, graphic design, and social media teams. Maintains inventory of equipment and supplies, provides guidance and support to student trainees, production staff, and on-air talent. This position works closely with other professional and student staff within the office and the Ellensburg community to engage and involve CWU students in a wide variety of activities and opportunities outside the classroom. All employees are expected to support CWU's commitment to diversity and to bring and support inclusion into the university environment.

Supervision
- Supervise 4 to 6 student event support, video production, graphic design, and social media staff to accomplish program goals;
- Independently determine priorities for staff tasks and duties to ensure deadlines and goals are met;
- Identify, develop, propose, and implement professional development opportunities for student staff; work with professional staff team to plan and facilitate workshops and trainings for all KCWU staff;
- Actively engage in recruitment and hiring new employees;
- Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching, and mentoring. Conduct formal performance evaluations;
- Ensure employees have necessary resources;
- Oversee and direct the work of staff; serve as mentor, coach and leader, and resolve complaints or issues;
- Promote professional development opportunities;
- Develop and foster supportive working relationships, motivation and engagement;
- Communicate information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community;
- Take corrective action in a timely manner;
- Recognize and reward employees for good performance;
- Schedule employee work hours/shifts; monitor hours worked; approve payable time and absence requests;
- Adjust leadership style as needed to achieve results;
- Recognize value of and promote a diverse workforce. Value and encourage diverse perspectives, creativity, and teamwork.

Program Support
- Independently plan, organize, and prioritize work for KCWU;
- Promote and present KCWU services and packages to clients;
- Manage guide, and/or conduct event setup and support including audio and video equipment;
- Independently advise students, staff, program participants and/or the public regarding KCWU policies, procedures, and activities;
- Initiate staff-client meetings to review project and event details;
- Receive, log and track projects and event requests utilizing online system;
- Maintain ongoing communication with clients to ensure information is complete and accurate;
- Follow up with clients to keep projects progressing smoothly; advise other KCWU staff of potential issues or delays;
- Schedule and coordinate studio schedules;
- Work with staff and clients to finalize invoices and close out projects;
- Maintain records of projects and deliver final invoices to SURC Accounting for journaling.

Outreach Coordination
- Advise on and off campus groups of services, policies, and procedures;
- Supervise underwriting sales, announcement script writing, production, and scheduling;
- Promote and present KCWU services and packages to clients;
- Prepare reports;
- Make recommendations for improvements or efficiencies in areas of responsibility;
- Oversee efforts to obtain and track items for promotional giveaways such as concert tickets or gift cards to local businesses;
- Lead promotional efforts to encourage students to get engaged or interact with KCWU.

Departmental Support
- Assist staff in production and communicate tasks/work assignments as needed;
- Track and maintain inventory of equipment and supplies;
- Provide additional supervision to students when other staff members are away;
- Provide fill-in support in generating FCC reports and answering student technology questions;
- Attend KCWU and department staff meetings;
- Schedule and lead student staff team meetings;
- Serve as KCWU representative on committees for major university events and other university committees as assigned.

- Perform other duties as assigned.

• Experience or training that demonstrates the ability to use Word, Excel, PowerPoint, e-mail and/or similar software applications to produce written correspondence, create and maintain spreadsheets, receive, and respond to e-mail inquiries, tasks, etc.
• Ability to effectively organize multiple work assignments and projects, involve competing priorities to produce work products that are accurate, of a high quality and meet deadlines
• Experience leading or mentoring staff
• Excellent written, verbal, and interpersonal communication skills
• Excellent customer service skills
• Experience working independently and with teams
• Willingness to learn and adapt to new and changing technologies
• Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences
• OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position

Preferred Qualifications

• Bachelor's Degree in Communications, Marketing or related field
• Experience in radio, broadcast media, and/or podcasting
• Understanding or familiarity of FCC guidelines
• Demonstrated supervisory experience, such as; hiring, training, reviewing, coordinating the work of others and setting priorities for staff
• Experience with web and social media content management tools
• Experience with Adobe Creative Suite, specifically Audition, Premiere, Photoshop, and InDesign
• Experience with scheduling and coordinating advertising
• A record of promoting inclusivity in the work environment
• Ability to incorporate multicultural perspectives and issues into everyday conversations

Competencies

• Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
• Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
• Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
• Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
• Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.

Don't meet every single requirement? At CWU we're dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!

Salary: This position is based on the range 41 of the Washington State Classification Listing, which has a minimum annual salary of $42,696 and maximum annual salary of $56,880. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch)

Working Conditions: Work is performed in a busy office setting with frequent in-person interactions. It is essential to be able to meet the physical demands of remaining at a desk/computer workstation for prolonged periods of time, using repetitive arm, hand and finger movements. Some stooping, kneeling, bending, crouching, lifting, walking, carrying, or moving of objects and other movements may be required. Some evening and weekend work, occasional travel, and work outdoors may be required, dependent on event schedule and department needs.

Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit Benefits, Perks, and Leave.

An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit: https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program.