Benefits Specialist

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Work within the Human Resources team to make Loews Hotels at Universal Orlando the employer of choice in Central Florida by providing consistently fair, productive and proactive work environment where team members are treated with respect and courtesy and are acknowledged and rewarded for the outstanding hospitality product and service they provide. The benefits specialist is responsible for overseeing and administering all facets of our benefit programs. They should be familiar with all state and federal regulations impacting benefits, such as ACA, COBRA, HIPAA, FMLA, ERISA and 401(k) in order to ensure compliance with all our programs. They specialize in health insurance, retirement plans and leave of absence programs. Our team members rely on us to administer and manage their benefits accurately and effectively, and we take pride in providing that service.

Qualifications:

• Knowledge of state and federal regulations impacting benefits (ERISA, ACA, COBRA, 401(k), HIPAA, FMLA).
• Strong customer service, detail oriented, commitment to perform and produce at the highest level of quality at all times.
• Bi-lingual (English/Spanish/Creole) not mandatory.
• Regular attendance in conformance with standards.
• May be required to work varying schedules, which may include weekends and holidays, to reflect business needs.

Key Responsibilities:

• Conduct new team member benefits orientation, open enrollment sessions and others as needed. Must have excellent communication and presentation skills.
• Counsels team members on benefit, leave of absence, eligibility issues and provide assistance with online enrollment. Provides guidance and a resource to team members and HR field team on complex benefit processes and issues to ensure understanding.
• Analyze and problem solve claim, eligibility and benefit issues for team members in order to bring resolution to their concern, ensure effective utilization of plans and provide positive employee relations. Act as a liaison with the team member, vendors and/or HR field team.
• Manage individual workflow effectively and improve processes when necessary. Apply federal regulations, policies, procedures and terminology to daily work.
• Extensive work in HRIS, vendor systems, report writing, time and attendance and Microsoft office programs.
• Required to attend all training sessions and meetings
• Other duties as assigned