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Desktop Administrator 3

Bright Health
paid time off, paid holidays, 401(k)
United States, Florida, Miami
Aug 01, 2024
Back to Career Site We are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all. We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interests of health consumers, providers, and payors to make high-quality healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid. NeueHealth is seeking a skilled and experienced Desktop Administrator 3 to join our IT Service Desk team. This individual will serve as an escalation point for complex technical issues, with involvement in cloud infrastructure issue resolutions, and will play a crucial role in ensuring the smooth operation of our IT services. The ideal candidate will have extensive experience with Azure Virtual Desktops (AVDs), Azure, Intune, and be proficient with RightFax and EZ-CAP systems. This is a Hybrid role at our corporate location in Doral, FL. Key Responsibilities: Serve as an escalation point for complex technical issues within the service desk team. Provide support for Azure Virtual Desktops (AVDs), Azure, and Intune environments. Assist with the resolution of cloud infrastructure issues as needed. Manage and resolve technical issues related to RightFax and EZ-CAP, ensuring minimal disruption to services. Assist with employee onboarding and termination processes, including account setup, hardware configuration, and software installations. Collaborate with other IT teams to ensure seamless integration and functionality of cloud-based services. Monitor and maintain desktop infrastructure, ensuring optimal performance and security. Create and maintain comprehensive documentation for IT procedures, configurations, and troubleshooting guides. Provide training and guidance to junior service desk staff, fostering a culture of continuous improvement. Stay current with emerging technologies and industry best practices to recommend improvements and upgrades to our IT systems. Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience. Minimum of 5 years of experience in a desktop support or similar role, with at least 2 years in an advanced or escalation capacity. Proficiency with Azure Virtual Desktops (AVDs), Azure, and Intune is required. Experience with RightFax and EZ-CAP systems is highly preferred. Strong understanding of cloud infrastructure and virtualization technologies. Excellent troubleshooting skills and the ability to resolve complex technical issues. Strong communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization. Experience with IT service management (ITSM) tools and practices. Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, CompTIA A+, ITIL Foundation) are a plus. Preferred Skills: Familiarity with other cloud platforms and services. Experience with scripting and automation (e.g., PowerShell). Knowledge of networking principles and infrastructure. A reasonable estimate of the compensation range for this position is $24 to $35 hourly. Actual compensation will vary based on the applicant's education, experience, skills, and abilities, as well as internal equity. Additionally, employees are eligible for health benefits; life and disability benefits, a 401(k) savings plan with match; Paid Time Off, and paid holidays. As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.