Account Manager

3801BR

Sales

Regular

Job Description

The Account Manager serves as primary business contact for the customer at the corporate level and is ultimately responsible for customer satisfaction and must possess excellent knowledge of the customer's business, competition, latest industry news and capabilities of her/his company. The Account Manager also ensures consistently exceptional customer service by thinking creatively and always doing whatever it takes to ensure the best results. She/he is an ambassador for the account representing the customer needs and goals within the organization.The Account Manager also manages a team of project managers/coordinators as well as working with colleagues and partners internally & externally to achieve the best experience possible for the customer while achieving Company results.

Essential Duties:

• Manages multiple corporate relationships.
• Manages daily needs of assigned accounts.
• Manages gross margin to meet company objectives.
• Provides quotes and pricing to customers.
• Negotiates payment terms.
• Respond to and follow up sales inquiries by telephone or email.
• Responsible for entering corporate orders accurately.
• Accountable in making sure orders are complete and shipped on time.
• Research and find sources for customers' items requirements.
• Provide samples/prototypes for customer items requirements.
• Work closely with vendors to ensure customers' needs are met.
• Work closely with Accounts Receivable to assist in collecting monies on past due invoices.
• Work with Purchasing Department to ensure inventory level is sufficient.
• Work with Billing Department to accurately invoice unique billing requirements.
• Coordinate rollouts and ship schedules with Warehouse Manager.
• Assign and manage employee workload and responsibilities.

External Qualifications

Requirements: Minimum five (5) years' experience in the food service industry. Highly customer service oriented. Strong project management and organizational skills. Experience supervising staff. Excellent communication, problem solving and analytical skills. Able to multi-task. Proficient in Excel, Outlook, and Word. Rapidly able to adapt and respond to changes in priorities and schedules. Detail oriented. Maturity to take initiative.

City

St. Louis

State/Province

Missouri

Zip Code

63146

FLSA

Exempt

Company Overview

Owned and operated by the Don family since 1921, Edward
Don & Company is the world's leading distributor of foodservice equipment
and supplies. Our knowledgeable sales representatives, unmatched product
selection, nationwide distribution centers, and integration of new technology
make us the chosen supplier to all types of foodservice businesses including
independent restaurants, national chains, health care, hospitality, country
clubs, schools and universities, government institutions, and foodservice management.

Full-time Associates are eligible to enroll in core health benefits (medical, dental, vision) as well several additional benefit products which include health & dependent spending accounts, accident and critical illness coverage and supplement life/accidental death insurance. All Full-Time Associates are also provided a Basic Life Insurance policy at the Company's expense at 1x base annual salary. Full-time Associates are also eligible to participate in the Company 401(k) Retirement Plan, receive paid Company holidays, paid vacation, paid sick time, paid bereavement time. All non-Management Associates are eligible to participate in an Associate Referral Award Program, and may apply for tuition reimbursement per the Company's policy and eligibility requirements.

EOE disability/veteran.